Manager of Ticket Operations (34390)

Texas A&M University 12th Man Foundation•College Station, TX

1d•Onsite

About The Position

Under the general supervision of the Director of Ticket Operations, the Manager of Ticket Operations will be responsible for the coordination and execution of daily ticket operations, including daily reconciliation, specific sport oversight, ticket system maintenance, and assisting with student ticket and parking processes as assigned. Responsibilities also include ensuring that information is timely and accurate, supporting operational efficiencies and staff coordination, and providing excellent customer service with the mission of the 12th Man Foundation.

Requirements

Bachelor’s degree and/or previous related experience required
Proficient in all applications of Microsoft Office
Ticket office or event operations experience required
Experience with ticketing systems, specifically Paciolan preferred
Ability to commit to a structured weekly schedule and willingness to be flexible based on projects or events requiring weekend, holiday, and evening hours
Ability to travel as needed to complete duties and responsibilities
Communication, Verbal and Written: The ability to communicate effectively with others using both the written and spoken word
Organized: Possessing the trait of being organized or following a systematic method of performing a task
Detail Oriented: The ability to pay meticulous attention to all aspects of a situation or task
Customer Oriented: The ability to take care of the customers’ and donors' needs while following organizational procedures
Adaptability: The ability to adapt to changes in the workplace
Energetic: Ability to work at a sustained pace and produce quality work
Teamwork: Willingness to support coworkers and do whatever needs to be done to complete projects and tasks as an organization
Time Management: Ability to utilize the available time to organize and complete work within given deadlines
Working Under Pressure: The ability to complete assigned tasks under stressful situations, while remaining calm and portraying a high level of respect and professionalism

Nice To Haves

Experience with ticketing systems, specifically Paciolan

Responsibilities

Collaborate with the Director of Ticket Operations to manage and oversee ticket operations for assigned athletic and special events, including system set up, renewals, printing, inventory management and communication with Texas A&M sport operations and opposing teams.
Manage all aspects of season ticket renewals and single game strategies for assigned athletic events.
Supervise game day ticket operations, as assigned.
Work closely with Senior Director of Ticket Operations to ensure systems are accurate and efficient, and consistently aligned with operational standards and reporting needs.
Perform daily deposit reconciliation and work closely with Finance department on any reconciling discrepancies.
Assist with chargeback process – review of transactions, disputes, and resolution.
Assist with season renewals and seat selection (Ballena) testing, training and troubleshooting.
Assist with necessary ticket system checks, edits, processing orders, and adjustments as needed.
Support scanner operations with testing, training, and event-day troubleshooting.
Perform Football Game Day duties, as assigned.
Provide support to the Donor Services Center in handling ticket-related calls.
Assist with student ticketing process, as assigned.
Provide timely, accurate responses to all ticket related inquiries via email correspondence within the ticket inquiry email account.
Facilitate proper communication and initiative with projects in a team environment.
Provide excellent customer service via phone or email correspondence.
Event and other duties as assigned