Senior Coordinator, Ticket Operations

Atlanta Hawks•Atlanta, GA

4d•Onsite

About The Position

We are a professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. The Hawks came to Atlanta in 1968 and since then, we have been True to Atlanta. Once you become a Team Member, you are family and we are True to You. The home of the Hawks, State Farm Arena has recently been completely renovated to better serve our fans in all aspects of their experiences at the arena. We host approximately 160 events and nearly 2 million guests annually with a capacity of more than 17,000. A 100% smoke-free campus, State Farm Arena is consistently ranked among the top 10 concert and event venues in the world. We have also earned the #1 Game Experience in the NBA, and have reached these accomplishments through the amazing work of all of our Team Members. We know you will continue this trend as a valued Team Member with the Atlanta Hawks and State Farm Arena. Our culture is built on inclusion, diversity and innovation, all with a touch of southern hospitality. We show our culture in the community by building bridges through basketball. We have basketball camps and coaching clinics, we build new public courts in metro Atlanta neighborhoods, and many other projects like the Million Meal Pack. For our Team Members, we strive to be the best place to work in Atlanta. That means being True to You with investing in your development while having fun. We like to celebrate a lot with parties, hosting team member basketball tournaments and so much more. We offer competitive benefits and perks like tickets to events and Hawks Shop discounts. Whether hustling on the court, giving back to our communities, or investing in our team members, we are always True to Atlanta. Come be a part of the action. Go Hawks!

Requirements

Customer service skills and the ability to solve problems are a must.
This is a fast-paced environment where you will need to have a high attention to detail and be able to handle multiple tasks at once.
Strong computer skills, including proficiency in Microsoft Office applications
Customer service–focused with the ability to work effectively as part of a team
Ability to work extended hours, including evenings, weekends, and holidays as required for events
Strong attention to detail with the ability to manage multiple priorities
Self-motivated with strong organizational, written, and verbal communication skills
Ability to handle sensitive information with a high level of discretion
Working knowledge of personnel practices, public relations, and ADA considerations

Nice To Haves

Bachelor’s degree preferred, or equivalent combination of education and relevant experience
Experience with a ticketing system; Ticketmaster experience preferred

Responsibilities

Manage the Ticket Operations and Premium Seating inboxes, responding to a high volume of requests (100+ emails per week).
Support representatives in managing over 6,000 accounts by ensuring timely, accurate, and service-focused execution.
Support event day operations by assisting in the oversight of 20+ part-time team members.
Provide guidance as needed, help facilitate training, and assist in resolving more complex situations to deliver a seamless experience for fans and team members.
Assist with the management of suite lease and premium reserve accounts, including reviewing contracts, ensuring accurate account setup, and supporting timely payment processing.
Help maintain internal inventory, build suite rental events, and process suite orders within the suite management system.
Pull and distribute daily, weekly, and monthly reports to support business operations.
Monitor key data points such as ticket types, outstanding balances, account credits, and parking, while identifying opportunities to improve reporting efficiency.