Coordinator, Technology Support

WSRE•Pensacola, FL

3d•$48,300 - $53,300•Onsite

About The Position

The Coordinator, Technology Support, oversees assigned personnel and daily operations within the College’s Technology Support Department. Provides leadership and guidance to Technology Support Center staff and field support teams, ensuring the delivery of effective and responsive technical and audiovisual support services. Collaborates with other Coordinators and reports to the Senior Coordinator, Technology Support, to maintain consistent standards for performance, security, and customer experience across all support functions.

Requirements

Graduation from an institution that holds accreditation recognized by the U.S. Department of Education and approved by the College with an associate degree in computer science, information technology, or a closely related field.
Two years of full-time experience in technical support, computer installation, or a related area, including supervisory or lead experience.
A successful background check is required.
Applicant must meet the requirements of § 435.04(2), Florida Statutes, related to background investigations.
Must disclose any adverse information contained in the background investigation at the time of submitting the employment application.

Nice To Haves

Current CompTIA A+ or Network+ certification
Experience supporting Microsoft 365, Azure Active Directory, and Windows environments within an enterprise setting
Familiarity with macOS systems and mobile device management
Experience with Microsoft management and security tools
Knowledge of IT service management principles and practices
Understanding of cybersecurity and data protection
Demonstrated success in providing responsive, customer-focused technology support in an academic or comparable organizational environment

Responsibilities

Maintaining accurate inventories of technology assets
Overseeing equipment lifecycle management
Coordinating the proper disposal or recycling of surplus equipment
Providing or coordinating technical training for staff
Ensuring that partner and maintenance activities meet contractual and performance requirements
Providing advanced technical support, including account administration, network troubleshooting, and escalation support for complex issues
Collaborating closely with other Coordinators and reporting to the Senior Coordinator, Technology Support