Coordinator, Technology Support

Pensacola State College•Pensacola, FL

About The Position

The Coordinator, Technology Support, oversees assigned personnel and daily operations within the College’s Technology Support Department. Provides leadership and guidance to Technology Support Center staff and field support teams, ensuring the delivery of effective and responsive technical and audiovisual support services. Collaborates with other Coordinators and reports to the Senior Coordinator, Technology Support, to maintain consistent standards for performance, security, and customer experience across all support functions. Responsibilities include maintaining accurate inventories of technology assets, overseeing equipment lifecycle management, and coordinating the proper disposal or recycling of surplus equipment. The Coordinator provides or coordinates technical training for staff, ensures that partner and maintenance activities meet contractual and performance requirements, and provides advanced technical support, including account administration, network troubleshooting, and escalation support for complex issues. This position collaborates closely with other Coordinators and reports to the Senior Coordinator, Technology Support.

Requirements

Graduation from an institution that holds accreditation recognized by the U.S. Department of Education and approved by the College with an associate degree in computer science, information technology, or a closely related field.
Two years of full-time experience in technical support, computer installation, or a related area, including supervisory or lead experience, is required.
A successful background check is required.
Pursuant to College policy, it is an employment eligibility requirement for an applicant to meet the requirements of § 435.04(2), Florida Statutes, related to background investigations.
Any person failing to meet the requirements of the statute will be deemed not qualified to hold employment in this position.
A Florida Department of Law Enforcement (FDLE) approved background check will be conducted on every successful candidate as a condition of employment, and any person who fails to disclose any adverse information contained in the background investigation at the time of submitting the employment application will be disqualified from employment.

Nice To Haves

Current CompTIA A+ or Network+ certification
Experience supporting Microsoft 365, Azure Active Directory, and Windows environments within an enterprise setting.
Familiarity with macOS systems and mobile device management is desirable.
Experience with Microsoft management and security tools is preferred.
Knowledge of IT service management principles and practices, as well as an understanding of cybersecurity and data protection, is also desirable.
Demonstrated success in providing responsive, customer-focused technology support in an academic or comparable organizational environment is strongly preferred.

Responsibilities

Oversees assigned personnel and daily operations within the College’s Technology Support Department.
Provides leadership and guidance to Technology Support Center staff and field support teams, ensuring the delivery of effective and responsive technical and audiovisual support services.
Collaborates with other Coordinators and reports to the Senior Coordinator, Technology Support, to maintain consistent standards for performance, security, and customer experience across all support functions.
Maintains accurate inventories of technology assets.
Oversees equipment lifecycle management.
Coordinates the proper disposal or recycling of surplus equipment.
Provides or coordinates technical training for staff.
Ensures that partner and maintenance activities meet contractual and performance requirements.
Provides advanced technical support, including account administration, network troubleshooting, and escalation support for complex issues.