Coordinator Tech Dispatching

Nestle Operational Services Worldwide SA • Thonotosassa, FL

2d • Hybrid

About The Position

At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives. Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive. Our Nestle Customers call in for service our Nestle Equipment generally because it is not performing, as it should, the Dispatchers to troubleshoot the errors, if unsuccessful, they create tickets and dispatch the calls to North America. However, the calls are not limited to that, we also get parts requests, removal & replacement requests, new customer requests, customer change requests, troubleshooting help & Special Projects. The Dispatchers also speak with and handle emails from the External Service Providers (ESPs), Nestle Technicians, Supervisors, Sales.

Requirements

• High School or G.E.D or technical school; 1-2 year related experience and/or training; or equivalent combination of education and experience.
• Working knowledge of Microsoft Excel, Word and Outlook is also required.
• Must possess the ability to accurately enter information into a computer data based system.
• High speed internet from home a necessity (for On-Call rotation only)
• Reliable Transportation

Nice To Haves

• Prior experience as a dispatcher is preferred.
• Experience in SAP a plus

Responsibilities

• Answer Incoming Call Volume approx. 50 - 60 daily
• Ability to troubleshoot with customers using problem solving skills
• Make Outgoing Calls approx. 20 daily (for our equipment verifications)
• Self-motivated, takes initiative, needs minimal supervision
• Must work well with others & independently
• Must be able to multitask
• On-Call participation required on rotation for Weekends (typically every 5th week based on 5 dispatchers) Sat: 8:00 am to Noon pm, Sun: 9:00 am to 1:00 pm & Holidays: 8:00 to 5:00 pm from home or office depending on type of Holiday (schedule dictates).
• Handle emails from External Service Providers (ESPs), Nestle Technicians, Supervisors, Sales.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED