Tech Coordinator - Weekend

Tiffee Companies•Portland, OR

11h•Remote

About The Position

Renewal by Andersen is the replacement division of the 120 year old Andersen Corporation. Andersen is the oldest and largest window and door manufacture in North America. We focus on doing one thing, and doing it well, building the best products in the industry. We build the only unique window offering available in the market, and have a controlled territory to distribute our product. Our process is designed to be the highest quality construction experience, backed by the oldest brand in the business. At Renewal by Andersen of Oregon and SW Washington, we believe in delivering a seamless, high-quality experience to every homeowner we serve. We're looking for a detail-oriented and self-motivated individual to join our team as a Tech Coordinator - Weekend. This role is perfect for someone who thrives in a fast-paced remote environment, enjoys keeping things organized behind the scenes, and takes pride in making sure every project moves forward without a hitch.

Requirements

Must reside in the Oregon or Washington area, with the ability to come into our Portland office for training.
High school diploma or GED required.
1-2 years of customer service experience preferred.
Must have a laptop or desktop computer and a reliable home workstation.
Attention to Detail: Maintains a high level of accuracy when reviewing contracts, entering data, and cross-referencing information.
Multitasking: Manages multiple requests and priorities simultaneously in a fast-moving environment.
Time Management: Self-driven with the ability to stay organized and on top of tasks independently.
Customer Service: Communicates professionally and helpfully with the Sales Team and other departments as needed.
Problem-Solving: Identifies issues and works through solutions confidently when challenges arise.

Nice To Haves

experience with Salesforce a plus.

Responsibilities

Monitor the tech schedule and ensure Tech Measure appointments are booked as quickly as possible, coordinating directly with Sales reps who are in-home with customers.
Be available during all working hours to respond to scheduling inquiries and appointment requests from the Sales Team.
Import customer files from Sales and create orders accurately in our internal database.
Cross-reference sold agreements against our system to verify accuracy, and update information as needed.
Handle rescheduling requests as they arise, and follow up on cancellation requests to confirm they're properly removed from the system.
Participate in team efforts and complete other tasks as assigned.