Coordinator Surgical/Financial Services | Urology - Medical Plaza | Full-Time | Days

UF Health•Gainesville, FL

About The Position

The Coordinator Surgical/Financial Services delivers patient-centered support by coordinating scheduling, registration, insurance verification, financial clearance, preoperative testing and medical workups, and communication for patients undergoing major and minor surgical procedures. The role oversees accurate insurance and benefit verification, prior authorizations, prepayment estimates, payment collection, financial counseling, payment plans, and financial sponsorship for uninsured patients. It also ensures demographic and financial information is maintained accurately and promptly within UFHP and the UF Health System. The coordinator oversees financial screening of clinic and operating room schedules, collaborating with financial counselors to ensure accounts are appropriately screened and cleared. The position supports effective operating room utilization by monitoring surgical calendars, coordinating with providers and scheduling teams to fill open block time, and timely releasing unused block time for redistribution. The coordinator develops and monitors processes to improve point-of-service collections and preoperative payments, sets team performance goals, tracks results, and identifies opportunities for improvement and accountability. Serving as a liaison among physicians, patients, payers, surgery schedulers, financial counselors, and medical leadership, the coordinator helps plan and communicate an efficient surgical experience and resolves barriers to patient readiness. Additional duties include operational support for front-office and financial counseling functions, ordering clerical supplies, monitoring clerical in-basket messages, assisting with missing charge reports and clerical work queues, and supporting staff productivity and workflow efficiency. The role may provide coverage at other practices and adjust or flex work hours to meet operational and staffing needs.

Requirements

High school diploma or equivalent.
At least three years of experience in business operations, financial services, healthcare administration, or physician practice management.
Working knowledge of CPT and ICD-9/ICD-10 diagnosis and procedure coding.
Excellent verbal and written communication, organizational, critical-thinking, and problem-solving skills.
Ability to manage multiple responsibilities, establish priorities, meet deadlines, and work effectively in a collaborative, team-oriented environment.
Ability to discuss sensitive financial matters, provide financial counseling, explain payment obligations, and collect payments professionally, respectfully, and in a patient-centered manner.
Strong interpersonal skills, attention to detail, sound judgment, and ability to maintain confidentiality.

Nice To Haves

Prior experience with the EPIC electronic health record system.
A four-year bachelor's degree may substitute for two years of required financial or physician practice experience.
An associate degree or equivalent relevant coursework may substitute for one year of required experience.

Responsibilities

Coordinate scheduling, registration, insurance verification, financial clearance, preoperative laboratory testing, medical workups, and communications for surgical patients.
Oversee accurate insurance and benefit verification, required prior authorizations, prepayment estimates, payment collection, financial counseling, payment plans, and financial sponsorship for uninsured patients.
Ensure accurate and timely maintenance of patient demographic and financial information within UFHP and the UF Health System.
Oversee financial screening of clinic and operating room schedules and work with financial counselors to ensure patient accounts are financially cleared.
Monitor surgical calendars, partner with providers and surgical scheduling teams to fill open operating room block time, and release unused time promptly for redistribution.
Develop, implement, and monitor processes to improve point-of-service collections and preoperative payments; establish team performance goals, monitor outcomes, and identify process improvements.
Liaise with physicians, patients, payers, surgery schedulers, financial counselors, and medical leadership to coordinate surgical planning, scheduling, communication, and education.
Proactively communicate, collaborate, and resolve barriers that could affect patient readiness for surgery.
Provide operational oversight and support for front-office and financial counseling functions, including check-in, check-out, and coverage as needed.
Order and maintain clerical supplies for daily operations.
Manage and monitor clerical in-basket messages for timely review, routing, and resolution.
Assist the ACU Manager with monitoring and resolving missing charge reports and clerical work queues to support accurate charge capture and workflow completion.
Support staff productivity, workflow efficiency, and accountability through oversight, communication, and process improvement.
Provide coverage for other practices and adjust schedules or flex hours as operational and staffing needs require.