Coordinator, Rental Housing (Contractual)

City of Fort Collins•Fort Collins, CO

8d•Onsite

About The Position

The City of Fort Collins is seeking a Coordinator, Rental Housing Coordinator to join the new Housing and Community Vitality department. The Rental Housing Coordinator plays a key role in supporting the City’s Rental Housing program by delivering high-quality customer service to tenants and housing providers while ensuring smooth business operations. This position is responsible for processing and verifying rental applications, issuing invoices, collecting payments, maintaining accurate records, and assisting with the complaint-based rental inspection process. The Coordinator communicates clearly and professionally, helps guide customers through City procedures, and demonstrates strong organizational skills, cultural competence, and the ability to manage multiple technological systems. This role requires independent decision-making, attention to detail, and a commitment to collaboration and continuous learning in a dynamic, service-focused environment. This position is contracted for one year, with the intent to renew and/or transition to a classified role. However this is not guaranteed.

Requirements

Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
A desire and ability to utilize digital tools for organizational information, individual, and teamwork.
Specific knowledge of department-related ordinances, policies, procedures, and regulations.
Ability to work effectively and independently at a high level of customer support, with the ability to demonstrate effective organization, attention to detail and protocols, and compliance with confidentiality and ethical standards.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to evaluate situations and make complicated and appropriate decisions in a stressful environment.
Ability to respond effectively to stressful situations, including de-escalation of difficult or high-conflict situations.
Ability to actively problem solve with limited guidance.
Ability to use multiple technological systems to manage customer information and billing.
Ability to establish and maintain effective working relationships with residents, customers, other agencies, City departments, and staff.
High School Diploma or GED

Nice To Haves

Customer service and data management experience is highly preferred.

Responsibilities

Provides clear and concise customer service, answers questions, and guides customers through various City processes.
Responsible for processing and verifying applications, creating invoices, collecting payments, and issuing rental records.
Develops, compiles, and maintains files, records, reports, spreadsheets, and databases as requested.
Assists in the complaint-based rental inspection process, including scheduling, intake forms, sending notices, and tracking.
Shows initiative, effective collaboration, and transparency while working within the project team.

Benefits

Medical, dental, vision (for self, spouse, domestic partner, children) – eligible on the 1st of the month following date of hire
Paid vacation, paid holidays, sick leave, and additional one-time bank of 40 PTO hours for new, full-time, Classified and Unclassified Management hires
Retirement + company contributions – after 6 month probation period and immediate vesting
Flexible spending: Medical expenses FSA, dependent FSA or both
Employee Assistance Program: counseling, legal, financial assistance
Life insurance, short-term and long-term disability
Wellness program, workout facilities
Employee/family onsite health clinic
Learning and development opportunities at all levels in the organization with opportunities for career mobility
Collaborative work environment