Coordinator Rehabilitation Clinic - PhysMed Therapy

CHRISTUS Health•New Braunfels, TX

About The Position

The Coordinator Rehabilitation Clinic monitors day-to-day operations in a rehabilitation therapy center, organizing, scheduling, and evaluating the daily activities of occupational, physical, and speech therapy disciplines. The role supports staff and student orientation, training, competency checks, and implementation of clinical care paths. The Coordinator serves as a liaison between clinical disciplines and administrative support staff, assists leadership with performance improvement, provides clinical guidance and mentorship, and participates in program development. The Coordinator assumes management duties in the Manager’s absence. The role supports compliant, high-quality patient care and clinic operations, including patient advocacy, coordination of care, clinic policies and procedures, staffing and scheduling, referrals and appointments, medical records, supplies and equipment, payroll support, and customer service. Work schedule is five days, eight hours per day.

Requirements

Associate’s or bachelor’s degree preferred.
Three years of experience in a medical professional setting preferred.
Demonstrated leadership skills, such as decision-making, problem-solving, delegation, and prioritization, and/or previous supervisory experience highly preferred.
Current BLS preferred.

Nice To Haves

Associate’s or bachelor’s degree.
Three years of experience in a medical professional setting.
Leadership skills in decision-making, problem-solving, delegation, and prioritization, and/or previous supervisory experience.
Current BLS.

Responsibilities

Meet expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Advocate for patients and families, respect their rights, and address patient satisfaction issues.
Coordinate patient care in compliance with regulatory standards, including The Joint Commission and state licensure requirements.
Participate in communicating and implementing clinic and organizational policies and procedures.
Communicate and assist with updating clinic standards, protocols, and policies and procedures as needed.
Assist the Rehab Director with orientation of clinic associates.
Address and resolve conflicts involving staff, physicians, and patients or families as needed.
Assist the Rehab Center Director with coordinating and ensuring staff participation in clinic process-improvement activities.
Establish and enforce a method for ongoing maintenance and upkeep of clinic supplies and equipment.
Collaborate with therapists, physicians, administrators, patients, families, other departments, and the community to provide quality care and improve patient outcomes.
Review or assist with the department’s bi-weekly payroll function at the Rehab Director’s or Manager’s discretion, ensuring accurate and timely processing.
Assist the Rehab Director with maintaining core staffing for patient-care and non-patient-care staff.
Assist with staff scheduling to support productivity for all clinic rehabilitation associates.
Maintain and report therapists’ appointment schedules.
Interact with the Admitting Department, Business Office, HIM Department, and Patient Finance Department.
Complete the admission process and schedule all clinic referrals.
Review and sort incoming correspondence for the Rehab Clinic.
Perform clerical duties, including faxing, copying, and mailing.
Handle minor equipment maintenance or report problems as needed.
Maintain and manage medical records and ensure proper storage.
Handle money responsibly, collect copayments due at the time of service, and reconcile rehabilitation desk cash and submit cash and reconciliation reports to the Business Office.
Maintain working knowledge of customer-service principles and departmental expectations, and use AIDET in interactions with patients and fellow associates.
Assume management duties in the Manager’s absence.