Coordinator Recovery

Hilton Grand Vacations•Orlando, FL

About The Position

The Recovery Coordinator supports daily office operations by managing incoming Portfolio Services mail and ensuring documents are accurately organized, processed, and distributed electronically. The role assists with demand letters, warranty deeds, bankruptcy monitoring, legal fee requests, invoices, and Hilton-specific forms while maintaining efficient document workflows and following established procedures. The Coordinator also provides administrative and document support to agents and other departments, handles confidential information professionally and accurately, and helps maintain organized digital records and the Files room.

Requirements

Strong organizational skills and the ability to prioritize and work across multiple computer programs.
Strong communication skills to convey problems and resolve discrepancies.
Good communication and interpersonal skills to interact effectively and maintain positive relationships with process partners.
Proven organizational skills and excellent communication skills.
Proficiency in Microsoft Word and Excel.

Responsibilities

Receive and sort incoming department mail.
Route mail to the appropriate departments.
Scan and electronically save documents using Voice and Service Director systems.
Organize and maintain digital records and the Files room.
Perform data entry and other administrative support duties.
Handle confidential information with professionalism and accuracy.
Print and prepare necessary materials to support agents’ daily operations.
Print owner correspondence and requested documentation for other departments, including Credit Dispute letters and Invoice History records, ensuring timely and accurate processing.