Coordinator, Rail Car Appearance

Chicago Transit Authority • Chicago, IL

12h • Onsite

About The Position

Front line supervisors ensuring cleanliness of CTA’s fleet of rail cars by coordinating, supervising, and overseeing rail car servicers, vendors, and other staff assigned to the section. Maintains quality standards of cleanliness for our customers in the areas of terminal platforms, rail yards, terminal routes and campaign activities.

Requirements

• High school diploma required.
• Must possess a valid driver’s license
• Required to pass current Rail Safety Training certification.

Nice To Haves

• Experience as a Car Servicer, other applicable vehicle or facility maintenance experience, or janitorial related experience preferred.
• Experience supervising large workforce, particularly in a union environment preferred.
• General knowledge of collective bargaining agreements and with union contract provisions governing Car servicers preferred.
• Strong Microsoft Word and Excel, PowerPoint skills preferred.

Responsibilities

• Visually surveys rail cars in yard and line of road to determine if vehicle should be pulled for immediate service or meets appropriate standards to remain in scheduled cleaning cycle. Adjusts cleaning schedule as appropriate. Investigates and responds to complaints from internal and external customers.
• Coordinates platform, campaign, and single shop activities of car servicers, vendors, and other staff to meet quality and service standards. Conducts random audits of platform activities at terminal locations across several routes to ensure adherence to schedule, production, and quality.
• Assists management with disciplinary interviews and investigations regarding attendance and work performance.
• Prepares reports on work shift service and quality in order to provide management with current state of the fleet information.
• Determines if work techniques and equipment utilization of car servicers, vendors, and other staff are appropriate to shift and location in order to maintain consistent standards.
• Reviews work reports of car servicers, vendors, and other staff to determine adherence to instructions. Reviews technical, training, and safety bulletins to keep staff informed of procedures.
• Interfaces with other departments and external vendors to resolve problems such as: material procurement, vehicle call-ins and personnel issues.
• Performs related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED