Coordinator, Premium Suite Sales & Service

Ottawa Senators•Ottawa, ON

2d•CA$42,400 - CA$65,000•Onsite

About The Position

The Ottawa Senators are seeking an energetic, client support oriented professional to join us as a Coordinator, Premium Suite Sales & Service. This is an excellent opportunity to join an NHL franchise at an entry-level position which will allow the candidate to become fully engaged in the business of a major league sports team. The Premium Sales & Service Coordinator plays a key role in supporting the Premium Suites and Corporate Partnerships teams through administrative coordination, client support and premium hospitality operations. This position is responsible for delivering exceptional service experiences for suite holders, Ownership Partners and guests while ensuring smooth communication between clients and internal departments. The coordinator will assist with premium sales processes, event execution, suite management and hospitality programming to help drive revenue growth and elevate the overall premium experience.

Requirements

Proficiency in Microsoft Office Suite (Teams, Word, Excel, PowerPoint, Outlook)
Strong organizational and multitasking abilities with excellent attention to detail
Exceptional interpersonal, communication and customer service skills
Ability to work collaboratively in a fast-paced team environment
Self-starter with a strong work ethic with a proactive and solution-oriented mindset
Ability to work evenings, weekends, games, concerts and special events as required
Valid driver’s license and access to reliable transportation

Nice To Haves

Experience with CRM or project management systems such as Asana or Kore Premium is considered an asset

Responsibilities

Support the Premium Sales team with day-to-day administrative and operational tasks
Assist with the preparation, generation, management and tracking of premium sales contracts and payments
Coordinate and oversee the complimentary suite process, including fulfillment, tracking and reporting within Kore Premium
Provide exceptional customer service and support to suite owners, Ownership Partners and premium clients
Serve as a primary liaison between clients and internal departments to ensure seamless event and game-day experiences
Support the planning and execution of premium hospitality experiences
Assist in growing and managing the Black & Gold suite event program
Collaborate with the Manager of Premium Sales & Service to produce monthly internal communications and newsletters
Manage charter travel experiences as required
Rotating Manager on Duty for live events at Canadian Tire Centre, including Ottawa Senators games
Update and maintain dynamic single-night pricing for sales representatives
Coordinate suite owner communications and event announcements
Build out events in Kore Premium
Manage departmental workflows and processes within Asana
Develop, maintain and analyze suite lease and single-night rental surveys, providing reporting and insights throughout the fiscal period
Maintain accurate records, reporting and tracking of business development budget and usage
Assist in training, onboarding and supporting internship program participants
Support departmental initiatives aimed at achieving revenue and service goals