Coordinator Pre-Arrival Marketing Executive (Bilingual Japanese)

Marriott Vacations Worldwide•Honolulu, HI

3d•Onsite

About The Position

The Pre-Arrival Marketing Coordinator telephonically uses sales techniques to encourage eligible guests to purchase or schedule preview package sales/tours in order to maximize revenue while maintaining existing guest loyalty to the Company. This role assists guests in mapping out their vacation agenda, responds to any guest concerns, and provides excellent customer service. The position offers an hourly rate of $16.00 plus commission.

Requirements

High School Diploma/ G.E.D. equivalent
Must be available to work evenings, weekends, and holidays.
Excellent sales and persuasiveness skills
Excellent verbal and written communication skills
English & Japanese language proficiency
Excellent customer service skills
Excellent computer skills
Regularly required to talk and hear.
Frequently required to stand or sit for long periods of time and use hands to finger, handle, or feel.
Occasionally required to reach with hands and arms.
May occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision and peripheral vision.
Involved in computer tasks and telephone communication for extended periods, including but not limited to, customer service.
Requires a comprehensive work effort while generally working a regular five day work week schedule, however, occasionally a six day work schedule may be required.

Nice To Haves

A minimum of 5 years of experience in Vacation Ownership Marketing is required.

Responsibilities

Encourage customers via the phone to purchase or schedule preview package sales/tours using approved sales techniques that maximize revenue while maintaining existing guest loyalty to the Company.
Explain details and requirements related to attending a sales presentation accurately to potential owners.
Verify that customers meet eligibility requirements for preview package sales/tours prior to scheduling a tour.
Offer approved premiums (gifts) to customers, as additional incentives for attending the preview/sales presentation.
Actively listen and respond positively to guest questions, concerns, property facilities/services questions and requests using brand or property specific process to resolve issues, delight, and build trust.
Recognize opportunities to up-sell the customer and sell enhancements to create a better company experience or event.
Meets or exceeds outlined personal performance standards.
Ensures compliance with department and company SOP’s and wage and hour rules and laws.
Comply with quality assurance expectations and standards.
Receive, record, and relay messages accurately, completely, and legibly.
Speak with others using clear and professional language and answer telephones using appropriate etiquette.
Develop and maintain positive and productive working relationships with other associates and departments.
Handle sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.
Maintain confidentiality of proprietary materials and information, protect the privacy and security of guests and coworkers, and protect company assets.
Attend trainings and meetings as required or requested.