Pre-Arrival Coordinator - Caribe Hilton

Hilton • San Juan, PR

3d • Onsite

About The Position

The famous Caribe Hilton is looking for a Pre-Arrival Coordinator to join their Front Office team. With over 65,000 sq ft of flexible event space, 4 ballrooms and 24 meeting rooms with the ability to host up to 3,000 attendees, and only seven miles from San Juan airport with a flight time of four hours from most major US cities, this is Puerto Rico’s perfect spot.
The ideal candidate has a minimum of 1 year in Pre-Arrival Coordinator, Front Office, Hospitality and Customer Service experience and is able to communicate in Spanish and English and understand the languages.
Shift Pattern: Full Availability. Candidate will work rotating shifts throughout the week including weekends and holidays.
Pay Rate: $14.00 per hour

Requirements

• Minimum of 1 year in Pre-Arrival Coordinator, Front Office, Hospitality and Customer Service experience
• Able to communicate in Spanish and English and understand the languages
• Previous customer service experience within the hotel/leisure/retail sector
• Excellent interpersonal and communication skills
• Bilingual: English & Spanish
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations

Nice To Haves

• High level of IT proficiency

Responsibilities

• Assist the Front Office Manager with daily Front Office operations
• Provide prompt service and actively seek opportunities to drive Guest satisfaction
• Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
• Manage, resolve or escalate any and all Guest complaints quickly
• Work with room assignments for reservations prior guest arrival
• Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
• Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
• Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
• Attend all Front Office meetings
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Serve your role and Team in an environmentally-conscience manner

Benefits

• Go Hilton travel program: 100 nights of discounted travel
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and paternity leave as per Hilton policy
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed