Manager - Pre-Arrival

MaineGeneral Health•Waterville, ME

2d•Onsite

About The Position

MaineGeneral Health is seeking an experienced Pre-Arrival leader to oversee our Pre-Arrival team. In this pivotal role, you will manage a team of Pre-Arrival Supervisors, leading leaders who ensure seamless operations within the patient access department. Your leadership will directly contribute to our mission of delivering exceptional patient care by ensuring a smooth patient journey, while aligning with the organization's strategic goals.

Requirements

5+ years of supervisory experience, with proven leadership skills, preferably in patient access or Pre-Arrival operations.
A track record of coaching and motivating leaders and their teams to perform at their best.
Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
Experience with managing payroll, staffing, and performance management.
Excellent communication skills, both written and verbal, to effectively engage with staff, leadership, and external stakeholders.
Adaptability: You’re comfortable shifting priorities and making business decisions quickly in a fast-paced healthcare environment.

Responsibilities

Manage and mentor a team of Pre-Arrival Supervisors, fostering a leadership culture focused on excellence, collaboration, and continuous improvement.
Oversee staff scheduling, recruitment, payroll, and performance management for your team, ensuring optimal departmental efficiency and accountability.
Manage vendor relations, ensure regulatory compliance, and track contracts to maintain high standards in operations.
Determine and justify the need for systems, equipment, and supplies while managing inventory and ensuring proper functionality.
Assist with developing departmental goals, standards, and objectives to support the organization’s broader strategic plan. Navigating upcoming changes with EHR systems.
Participate in special projects and provide business analysis as needed to support departmental initiatives.