COORDINATOR, OPERATIONS SUPPORT (ADVISORY SERVICES) - Calgary

BDC • Calgary, AB

2d • Hybrid

About The Position

At BDC, the only bank dedicated exclusively to Canadian entrepreneurs, we support the growth of small and medium‑sized businesses across Canada. As a Coordinator, Operations Support (Advisory Services), you will work within a national virtual team to administer consulting projects and support Business Advisors with operational and administrative needs. Your role helps ensure a seamless consulting delivery experience for our clients. At BDC, you can be yourself at work while contributing to the success of Canadian businesses.

Requirements

• Postsecondary education or equivalent relevant work experience.
• Minimum 2 years of experience in an operational or administrative role.
• Experience supporting multiple stakeholders and managing concurrent tasks.
• Strong attention to detail and ability to maintain accurate records.
• Strong organizational skills and ability to adjust priorities.
• Customer service orientation.
• Ability to balance procedural requirements with client‑first thinking.
• Basic analytical and financial skills (e.g., billing, budgets, invoices, AR).
• Ability to work independently and meet deadlines.
• Ability to quickly adapt to new systems and platforms.
• Proficiency with Microsoft Office tools (Word, Excel, Outlook).

Nice To Haves

• Experience in a consulting, advisory, professional services, or financial services environment.
• Experience working in a regulated or process‑driven environment.

Responsibilities

• Work collaboratively within a national virtual team to administer a portfolio of consulting projects.
• Support Special Advisory Services programs, including Defense and Lift.
• Support national proposal preparation activities and consulting projects.
• Provide operational and administrative support to a dedicated team of Business Advisors, including amendment execution, client billing, subsidy program support, budget adjustments, consultant invoicing, project closing, accounts receivable (AR) management, approval tracking, and project coordination.
• Ensure compliance with BDC norms by applying Advisory Services systems, processes, and procedures to support project management activities.
• Respond to administrative issues raised by clients or network consultants to maintain client satisfaction and partner engagement.
• Proactively identify operational risks, inefficiencies, or communication gaps and recommend or initiate improvement actions.
• Maintain accurate and up‑to‑date project information in designated Advisory Services systems.
• Ensure service standard objectives are met and remain current on changes to Advisory Services processes and procedures.
• Demonstrate flexibility to support team members and adjust priorities during peak demand periods.

Benefits

• Flexible and competitive benefits
• Employee Savings and Investment Plan where BDC matches part of your voluntary contributions
• Defined Benefit Pension Plan
• $750 wellness and health care spending account
• Paid vacation each year
• Five personal days
• Sick days as necessary
• Offices are closed from December 25 to January 1
• Hybrid work model

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree