Services/Support Coordinator

Keysight Technologies, Inc. • Santa Clara, CA

2d • $58,630 - $97,720 • Onsite

About The Position

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Requirements

• Ability to work independently with minimal supervision while effectively collaborating with team members, customers, and management, and consistently adhering to the highest standards of business ethics.
• Proficiency with Microsoft applications, including Word, Excel, and PowerPoint.
• Strong verbal and written communication skills, with the ability to clearly interface with customers and peers.
• Demonstrated flexibility and adaptability to work in a fast-paced environment with changing priorities while meeting strict performance metrics.
• Ability to understand project timelines, goals, and processes, and take initiative to drive tasks to completion.
• Must be located in the Santa Clara, CA area or willing to relocate.
• Ability to lift up to 60 lbs and up to 30 lbs overhead.
• Willingness and availability to work overtime as required.
• Flexibility to travel as needed.
• Valid driver’s license required.

Responsibilities

• WO# tracking (and manual customer experience tracking): key contributor to accurately tracking work orders and troubleshooting issues to ensure a smooth customer experience.
• Local PUD in Santa Clara for benchtop equipment and/or loaner units from customer site: consistently manage and execute all local pick-ups and deliveries, ensuring timely and secure transport of critical equipment.
• Loaner utilization tracking in real time: participation in assisting in real-time tracking significantly aids in optimizing the use of valuable loaner units.
• Calibration Certificates updates utilizing tools: regularly performs updates to essential calibration certificates, which is crucial for compliance and accuracy.
• Contacting Customers for scheduling: actively engage in contacting customers for scheduling, demonstrating strong communication and organizational skills within the team.
• Client Communication: handles some direct communication with clients, addressing their inquiries and providing updates on calibration processes. This client-facing role is essential for maintaining positive relationships and ensuring customer satisfaction.
• ETE Maintenance and calibration factor updates in system: a reliable participant in maintaining ETE systems and updating calibration factors, a critical technical aspect of the role.
• Coordination with Santa Clara Office Facilities/Shipping: consistently coordinate with facilities and shipping, acting as a crucial link to ensure seamless operational flow.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed