Coordinator of Member Services

Peoria Park District • Peoria, IL

2d • $45,000 - $50,000 • Onsite

About The Position

Under the supervision of the RiverPlex General Manager, the Member Services Coordinator will be responsible for overseeing front desk operations, managing part-time staff, supporting membership sales, coordinating outreach efforts, and serving as a liaison between members and facility staff. This role involves promoting and selling memberships and related services, conducting facility tours, assisting with sales campaigns, and resolving member feedback and concerns. The coordinator will also manage member communications, maintain accurate records, generate reports, and ensure adherence to facility policies and safety procedures. Collaboration with other staff members to resolve billing issues and assist with PPD scholarship applications is also a key part of the role.

Requirements

• One to two years of experience in member services, recreation management, fitness, or a related field.
• Supervisory experience, including staff scheduling, training, and performance evaluation, is highly preferred.
• Strong customer service background with the ability to represent the Peoria Park District and OSF Saint Francis Medical Center in a professional and positive manner.
• Ability to be professional, respectful, accountable, and innovative; follow safety procedures; and promote equity with both internal and external customers.
• Excellent communication skills (verbal and written).
• Strong organizational and time-management abilities.
• Ability to train, supervise, and motivate a diverse part-time staff.
• Comfortable using computer systems for memberships, scheduling, reporting, and communication.
• Ability to work independently and collaboratively.
• Flexible schedule with availability for occasional evenings, early mornings, and weekends.
• Requires a valid Illinois State Driver’s License.

Nice To Haves

• A bachelor’s degree in Recreation, Hospitality, or a related field is preferred.
• Extensive experience in a similar position with comparable duties and responsibilities may be substituted for all or part of the educational requirement.

Responsibilities

• Overseeing front desk operations to ensure efficient service and adherence to safety protocols.
• Recruiting, training, scheduling, and evaluating part-time front desk and sales staff.
• Supervising and coordinating the part-time manager on duty team, including scheduling, training, and operational procedures to ensure consistent facility coverage during evenings and weekends.
• Supporting membership sales efforts by working with General Manager to implement sales strategies, monitor team performance, and coach staff to achieve membership goals.
• Coordinating representation at wellness fairs, outreach events, and community programs to promote services and build community relationships.
• Serving as the primary liaison between members and facility staff to ensure a consistent, high-quality experience.
• Promoting and selling memberships, personal training packages, and related services.
• Conducting facility tours and follow up with prospective members.
• Assisting with planning and executing sales campaigns, promotions, and community outreach.
• Responding to member feedback, complaints, and service concerns; working collaboratively with members and staff to resolve conflicts, identify appropriate solutions and support a positive experience.
• Managing member communications including email, texting systems, comment responses, and support for social media platforms.
• Maintaining accurate records of memberships, leads, and interactions using membership software.
• Generating reports on sales, member engagement, and staffing as needed.
• Staying current on facility offerings, pricing, and member policies.
• Following and enforcing all safety procedures relevant to facility operations.
• Working closely with Operations Support Specialist and Office Billing Assistant to resolve customer billing issues.
• Assisting clients with PPD scholarship applications- including submissions and setting up membership for approved applicants.
• Performing all other duties as assigned.

Benefits

• Paid sick days
• Vacation days
• Holidays
• Longevity bonus program
• Wellness program
• Pension and retirement programs
• Social Security participating
• Exceptional health plan
• Paid Life Insurance
• Disability Insurance
• Discounted recreation classes for full-time employees and dependents
• Free admission to select Park District facilities for full-time employees and dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level