Member Services Coordinator

World 50 Group • Atlanta, GA

5d • Hybrid

About The Position

The Member Services Coordinator plays a critical role in supporting the teams responsible for providing the ultimate member experience across multiple World 50 Group communities. This role is the foundation of the Memberships team. As a Member Services Coordinator, you would concurrently manage a range of tasks from ensuring accurate member intel is captured in our CRM system to assisting with high touch, detailed group-related projects. Your attention to detail will ensure our members receive personalized service with exceptional care. Member Services Coordinators receive training and support to continually expand their skills. As you master the intricacies of the role, you'll have the opportunity to transition into a dedicated partnership with a single membership community, collaborating closely with the Group Leader to enrich the member experience. If you want to play a role in shaping member experiences, grow your career, and become an essential part of our mission, the World 50 Memberships Team might be for you.

Requirements

• Growth Mindset & Drive - Possesses a strong sense of personal drive and determination. Proactively seeks feedback, takes ownership of mistakes, and is deeply committed to continuous learning and self-improvement.
• Curiosity - Naturally inquisitive; seeks to understand the wider business impact and consistently looks for innovative ways to solve problems and improve processes.
• Self-Starter & Collaborative - Highly self-motivated and capable of working autonomously, yet seamlessly collaborates with the team to build mutual respect, share expertise, and achieve shared goals.
• Hyper-Organized & Detail-Oriented - Thrives on creating organized systems for managing heavy inboxes, dynamic schedules, and complex calendars. Pursues perfection and meticulously ensures high standards in every detail.
• Time Management & Prioritization - Effectively blocks out time, assesses tasks, manages resources, and utilizes productivity tools to consistently meet deadlines without letting things fall through the cracks.
• Customer Service Mindset - Responsive and professional. Gets genuine satisfaction from serving members, anticipating their needs, and delivering a high-touch experience.
• Communication - Timely, clear, and professional in all written and verbal communications.
• Stakeholder Management - Ability to confidently build trust and accountability with internal teams and external members.

Nice To Haves

• Experience with CRM database is a plus (Salesforce).

Responsibilities

• Work closely with World 50 communities on the execution of all membership activities
• Create and maintain accurate member information in Salesforce that shapes members' experiences.
• Manage special projects and research related to membership communities
• Draft emails and information to be sent to members
• Assist with coordinating event details and logistics, such as name cards, member intel, bios, etc.
• Help Member Services Associates with the preparation and follow-up for member interactions, including but not limited to pre-call research, call notes, check-in meetings, and data input into Salesforce

Benefits

• Unparalleled Exposure: Direct access to top executives and strategic business insights.
• Meaningful Impact: A safe, human-centered culture where you can build things that matter.
• Growth & Rewards: Targeted career development and compensation that rewards high performance.
• Flexibility: The trust and flexibility to balance member, team, and personal needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level