Member Services Coordinator
University of North Florida Alumni Association•Jacksonville, FL
•Onsite
About The Position
The RecWell Services Coordinator is responsible for supervising the Member Services check-in desk at the Student Wellness Complex (SWC). This role ensures smooth daily operations, oversees staff, manages budgets, and supports departmental initiatives in wellness, marketing, and customer service.
Requirements
- Master's or Bachelor's degree and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.
- Strong organizational, communication, and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite, especially Excel.
- Ability to work evenings and weekends.
Nice To Haves
- Experience with budgeting, financial tracking software, and current UNF systems is a plus.
Responsibilities
- Supervise the Member Services check-in desk at the Student Wellness Complex (SWC).
- Ensure smooth daily operations of the Member Services desk.
- Oversee Member Services staff, including hiring, training, scheduling, and evaluation.
- Manage the Member Services budget and reconcile payroll.
- Purchase and manage inventory relevant to student needs, including merchandise.
- Maintain and troubleshoot the ActiveNet point-of-sale (POS) system and other front desk technology.
- Assist with locker management and related concerns.
- Maintain PCI DSS certification and ensure desk staff are certified.
- Establish and follow proper cash and check handling procedures.
- Reconcile POS and vending massage chair sales weekly.
- Process Departmental Deposits as needed.
- Oversee refunds and other monetary transactions.
- Manage budgets within SG and Auxiliary accounts.
- Monitor POS revenue goals and attend budget meetings.
- Develop and maintain policies for Member Services operations.
- Contribute to department-wide marketing and promotional policy discussions.
- Manage accident/incident reports.
- Schedule SWC rentals via the Event Management System (EMS).
- Collaborate with the Director of Operations on EMS settings and policies.
- Support other RecWell check-in desks.
- Collect stats and comply with Department reporting requirements.
- Oversee scheduling for SWC conference room and group fitness studios.
- Coordinate facility use for outside groups and special events.
- Participate in departmental committees and staff development initiatives.
- Represent Member Services on departmental committees, project teams, and workgroups.
- Build and maintain collaborative working relationships with RecWell staff, campus departments, and external partners.
- Approve and manage SWC bulletin board postings.
- Oversee the SWC digital signage platform Carousel and develop sponsorship opportunities.
- Assist RecWell Department webmaster with website edits and ensure accessibility compliance.
- Oversee department golf cart use and maintenance schedule.
- Participate in cross-training activities and provide support across unit functions.
- Collaborate across functional areas and provide operational support for special projects, events, and department-wide initiatives.
Benefits
- This position requires a background check.
- This position may also require a credit check.
- Designated as a “Responsible Employee” pursuant to their role under Title IX.
- Designated as a Campus Security Authority (CSA).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
