Coordinator, Mountain Experience - Year-Round - Full-Time

Alterra • The Blue Mountains, ON

5d • Onsite

About The Position

The Coordinator of Mountain Experience exemplifies our culture of creating revolutionary guest experiences and contributes positively toward uniting the team around purpose and fun. The purpose of this role is to oversee administrative processes for the Guest Services, Mountain Services, and Emergency Services departments, ensuring effective onboarding, offboarding, scheduling, time and attendance, and day-to-day support. Assisting in developing and maintaining staff schedules, while ensuring accurate time and attendance records and up-to-date staff rosters. Ensuring payroll accuracy, including timecards, punches, applicable employee incentives, onboarding and offboarding tasks are complete. Creating and updating departmental policies and standard operating procedures (SOP) and tracking employee e-learning completion. Supporting with pre-season preparation to ensure staffing requirements are met. Providing comprehensive administrative support to departmental leaders, including data reporting, process improvements using Microsoft tools and Power Apps, and coordination of other operational needs.

Requirements

• At least 2 years’ experience in an administrative role.
• Knowledge of Blue Mountain Resort and operational standards an asset.
• A background in administrative support, workforce scheduling and timekeeping management including the use of scheduling software.
• Problem solving, attention to detail and accuracy including verifying, editing, and record management.
• Strong communication skills.

Responsibilities

• Oversee administrative processes for Guest Services, Mountain Services, and Emergency Services departments.
• Ensure effective onboarding, offboarding, scheduling, time and attendance, and day-to-day support.
• Assist in developing and maintaining staff schedules.
• Ensure accurate time and attendance records and up-to-date staff rosters.
• Ensure payroll accuracy, including timecards, punches, applicable employee incentives, onboarding and offboarding tasks are complete.
• Create and update departmental policies and standard operating procedures (SOP).
• Track employee e-learning completion.
• Support with pre-season preparation to ensure staffing requirements are met.
• Provide comprehensive administrative support to departmental leaders, including data reporting, process improvements using Microsoft tools and Power Apps, and coordination of other operational needs.

Benefits

• Complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
• Discounts on meals across resort restaurants and cafés, including Starbucks.
• Exclusive discounts at all Blue Mountain-owned retail stores.
• Inclusive environment that values diversity, equity, and well-being.
• Access to free therapy and wellness resources.
• Join a vibrant team community with employee events.
• Hourly Rate of $21.43 Year-Round.
• Health and Dental Benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed