Hostel Attendant-Full-time, Year Round
About The Position
We are currently looking for a friendly, proactive, and customer-focused team member to support our hostel operations in Canmore. In this role, you’ll be part of the guest experience from the moment they inquire to their departure. Creating a clean, welcoming, and memorable stay. This position blends front-desk hospitality with hands-on housekeeping responsibilities, perfect for someone who enjoys variety, teamwork, and a positive environment. We are looking for someone to join our team to work full-time, year round. We offer this role access to our benefits program, paid sick days and RRSP matching as well! This would start as soon as possible!
Requirements
- Positive and engaging personality.
- Strong communication and interpersonal skills.
- Attention to detail and commitment to maintaining a clean environment.
- Time management to ensure tasks are completed in a timely and effective manner.
- Ability to lift up to 50lbs and roll objects up to 75lbs.
- A criminal records check will be required prior to receiving an offer of employment.
Nice To Haves
- Previous travel, hostel, or customer service experience is an asset.
- Fluency in a second language is an asset.
Responsibilities
- Greet and assist hostel guests in a friendly and professional manner.
- Check-in and check-out guests, creating a seamless arrival and departure experience.
- Provide information on Hostel facilities, local community, and create reservations for the Canmore hostel.
- Monitor the hostel email and guest inquiries.
- Answer phone calls from guests with hostel inquiries.
- Handle guest complaints and conflict resolution to ensure satisfaction.
- Making hostel reservations if needed.
- Daily usage of Teams and our property management system.
- Perform daily housekeeping duties to ensure cleanliness and orderliness of hostel common areas and guest rooms.
- Change bed linens, clean bathrooms, vacuum, mop, and ensure rooms are ready for guest arrival.
- Perform housekeeping duties as needed, this may include deep cleans, facility checks.
- Maintain inventory of cleaning supplies as needed and ensure that stock of stored and used in a safe manner.
- Answer inquiries via phone, email, or in person.
- Maintain a positive and welcoming atmosphere for guests.
- Adapt to any additional duties or responsibilities assigned within the hostel environment.
Benefits
- RRSP Matching after 1 year
- Paid sick leave
- Extended health, dental, and insurance premiums fully covered by employer
- Discounts on ACC hut and HI hostel stays
- Health spending account
- Paid Vacation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
