Coordinator, Membership & Database

WETA•Arlington, VA

8d•Hybrid

About The Position

The Membership and Database Coordinator will generate and process database queries, develop reports, update key metrics, and conduct other tasks in support of the Data Strategy & Development Services team. This position reports to Senior Manager, Data Strategy & Development Services.

Requirements

College degree in Finance, Business, Information Technology, Marketing, Communications, other Liberal Arts or a related field.
Minimum of 1-2 years’ experience, preferably in an office environment.
Or equivalent combination of education and experience.
Demonstrated thorough knowledge of general office procedures.
Demonstrated intermediate to advanced knowledge of Microsoft Excel functions and usage.
Excellent interpersonal skills, including strong oral and written communication skills.
Excellent organizational and time management skills with careful attention to detail needed.
Strong understanding and application of computer technology to efficiently accomplish work using Microsoft Office programs.
Ability to work independently and in a team environment, manage multiple projects simultaneously, and be able to prioritize tasks.
Ability to exhibit sound judgment and handle confidential matters with discretion and tact.

Nice To Haves

Fundraising or nonprofit experience desirable.
Understanding of CRM relational database systems, experience in fundraising software or operations and/or SQL are all pluses.
Occasional availability and ability to work irregular work hours as needed.
Interest in public broadcasting and the non-profit sector is a plus.

Responsibilities

Manage and execute file import processes for member contacts and marketing source codes – online, pledge, and mail source codes and contacts for Multimedia Fundraising, Direct Response Fundraising, Major Giving, and Foundations and Government Development teams.
Manage and execute file export processes for 3rd party data analysis and acquisition
Assist the Data Strategy and Development Services team with creating clear and concise technical specifications for database usage.
Conduct scheduled and ad-hoc database queries and exports from WETA’s CRM databases (including ROI Revolution and Engaging Networks) and other data sources.
Collaborate with the DSDS team to develop strategies for managing and resolving data anomalies.
Primary responsibility for working with Donor Care team on pending pledge donations and requests.
Primary responsibility for reviewing and clearing streaming access anomalies.
Assist with the maintenance of reporting and business intelligence tools using Microsoft Excel and Microsoft Power BI.
Other Duties as Assigned