Materials Coordinator - Customer Service
About The Position
The Coordinator, Materials (Customer Service) is primarily responsible for materials planning in a manufacturing setting. The role gathers, records, and analyzes customer requirements and forecast information; maintains and improves customer contacts; develops and coordinates production plans in compliance with Summit Polymers manufacturing systems and customer shipping requirements; and creates and maintains bills of lading and other customer-required documentation based on daily releases and forecasts. The coordinator works with customers and internal Manufacturing, Quality, and Engineering teams to support daily release requirements, shipping plans, inventory targets, and new program or part launches. The position typically does not require travel. The role reports to the Manager, Materials.
Requirements
- Business or related degree, or one year of experience in Materials, Planning, and Logistics in a lean manufacturing environment.
- Ability to gather and analyze information and make decisions from a limited number of choices.
- Minimum score of 50 on the Wonderlic Select Assessment (traditional score of 20 on the cognitive portion).
- Agreement to complete all required post-hire training.
Responsibilities
- Review and monitor customer communication related to Materials, Planning, and Logistics procedures.
- Complete customer-related shipping communication daily, including ASNs and container information.
- Follow customer-dictated order fulfillment procedures.
- Develop daily shipping plans based on customer release and forecast information.
- Create customer-required shipping documentation.
- Establish daily production plans in accordance with Summit Polymers manufacturing protocols.
- Perform inventory analysis and recommend inventory adjustments.
- Maintain customer contact and ensure timely processing of orders, shipments, and changes.
- Report customer issues to appropriate personnel and participate in resolving them.
- Communicate customer blanket orders, spot-buy orders, and other changes to release requirements to appropriate departments.
- Coordinate with Manufacturing, Quality, and Engineering to meet customers’ daily release requirements.
- Coordinate release activities for new programs, new parts, and program launches.
- Maintain target inventory levels in accordance with corporate goals.
- Analyze and review production patterns to support customer and plant expectations.
- Perform other duties as assigned.
