Coordinator, List Services
About The Position
The Coordinator, List Services (Internal title: Coordinator, Development Operations) is responsible for data production for fundraising campaigns, engaging with external consultants on data requirements, supporting process documentation, and providing data management and reporting support for marketing campaigns and initiatives. In this role, you will report directly to the Associate Vice President, Development Operations (Data), and work closely with the Director, Development Operations (List Services). As part of the internal service team, you will support audience and channel strategies to help maximize fundraising results.
Requirements
- Strong project management skills with the ability to manage multiple priorities and meet tight deadlines while maintaining a high level of accuracy and attention to detail
- Demonstrated analytical and technical problem-solving skills
- Strong written and verbal communication skills, with the ability to collaborate effectively in a virtual environment
- Ability to understand data needs from the perspectives of technical and non-technical stakeholders
- Ability to work independently and collaboratively across teams
- Highly self-motivated with an eye toward opportunities to improve processes
- Advanced proficiency in Microsoft Excel or a similar data analysis and reporting tool
- Ability to write SQL queries or demonstrated willingness and aptitude to learn SQL
- Commitment to and passion for the Covenant House mission
- 3 years of experience in direct marketing data file production, including 2 or more years in digital direct marketing
- Experience with data file production including hygiene, merge/purge, segmentation, test splits, and related activities, preferably in a marketing environment with offline channel experience
- Proven experience with data conversion, manipulation, cleaning, standardization, and reporting
- Familiarity with nonprofit CRMs and fundraising concepts, preferably EveryAction
Responsibilities
- Partner with internal and external stakeholders to define timing, volume, segmentation, and testing needs for direct mail, digital, telemarketing, special event, and peer-to-peer campaigns
- Produce campaign data files, perform quality checks, and generate segment counts for stakeholder approval
- Create campaign source codes and ensure final files are properly flagged in the CRM for reporting and contact history tracking
- Provide additional data production support for co-op list fulfillment, modeling, and related needs
- Help develop process documentation for data file production
- Collaborate with stakeholders to maintain the CRM in support of fundraising needs, including source code setup, monitoring, and upkeep
- Troubleshoot data issues and work with internal partners to resolve them promptly
- Help maintain a report library that supports access to historical and real-time reports, tests, and results
- Contribute to how-to documentation for standard list request processes across the Covenant House federation
- Run routine reports and data extracts for programs and campaigns as needed
- Serve as a subject matter expert on CRM data and reporting for fundraising teams and vendors, offering best-practice guidance and exports as needed
- Support data operations by following standards, policies, and procedures, and escalating needed updates to team leaders
- Protect donor and client information by maintaining confidentiality
- Provide ad hoc data imports and exports as needed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
