Poker List Attendant
About The Position
Efficiently and courteously welcomes guests as they enter the poker room as described in established policies and procedures, maintaining compliance with rules, laws and regulations. This role involves managing guest lists for poker games, calling players when their seats become available, and assisting with seating players. The attendant will also handle phone inquiries, personalize service to promote outstanding guest relations, and ensure the accuracy of all paperwork and transactions. Maintaining up-to-date knowledge of industry practices, company events, and promotions is also a key aspect of this position. The attendant will advise supervisors of any disputes, problems, or suspicious activity and effectively communicate with supervisors to obtain necessary approvals.
Requirements
- Good proficiency in reading, writing, speaking and understanding English.
- Ability to pass a math test.
Nice To Haves
- Previous casino experience is preferred, but not necessary.
Responsibilities
- Greet guest upon entry of the poker room.
- Place guest on desired list for poker games.
- Calls players when their seat becomes available in the poker room.
- Answers the phone to assist guests with any questions about the poker room.
- Personalizes service, promote outstanding guest relations using guest’s name.
- Ensure accuracy and completion of all signatory paperwork and transactions.
- Assist with seating players.
- Maintain up to date knowledge of industry wide practices and report to management any that may benefit the Company.
- Acknowledge, warmly greet and converse with customers who play at or approach assigned games.
- Advise supervisor of disputes, problems and any suspicious activity.
- Maintain an up to date knowledge of Company events and promotions and respond to customers accordingly.
- Effectively communicate with supervisors and obtain required approvals and acknowledgements according to established policies and procedures.
- Perform all other duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
