Poker Room Attendant - Maryland
About The Position
The Poker Room Attendant plays a vital role in creating a smooth, welcoming, and enjoyable experience for every guest entering the Live! Poker Room. Your ability to manage player flow, operate seating systems, assist with tournaments and promotions, and provide attentive service ensures that each guest feels valued and well‑taken care of. From greeting and registering players to coordinating food delivery and supporting operational needs, your professionalism and positive energy help maintain an organized, friendly, and guest‑centered poker environment. Through exceptional service and a commitment to efficiency, you help deliver the elevated gaming experience that defines the Live! brand.
Requirements
- Exceptional guest service skills.
- Basic knowledge of poker.
- Basic computer skills.
- Excellent verbal and written communication skills.
- Ability to speak clearly, listen, and follow instructions.
- Eye-hand coordination.
- Ability to maintain a positive attitude and high level of energy while working under pressure in a fast-paced environment.
- Ability to multi-task and perform assigned job duties in a busy environment.
- Ability to complete, perform and understand basic mathematical functions in a timely manner.
- Ability and dexterity to handle chips and currency.
- Ability to maintain interpersonal working relationships among all personnel.
- Knowledge of sanitation and health department regulations.
- Complete knowledge of all facilities, events, and promotions available to guests on property.
- Knowledge of company policy and procedures, internal controls, and Title 31.
- A high school diploma or GED equivalent is preferred.
- Willingness and ability to be flexible with work schedule. May require extended hours and work week from time to time.
- Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.
Responsibilities
- Providing exemplary guest service with a professional and welcoming demeanor.
- Ensuring guests receive a favorable gaming experience by addressing guests by name, using open palms to direct and using a friendly departing statement.
- Registering players using the computer poker software.
- Seating players while maintaining the proper balance of games.
- Answering telephone inquiries accurately and politely. Taking phone reservations.
- Assisting Supervisors with poker tournament registration including entry fees, cash receipts, table assignments, and the payout of winners.
- Assisting Supervisors with comps, promoting and making Live! Rewards cards for guests, and promotions upon request.
- Expediting food orders and correctly completing guest order deliveries.
- Handling and assisting guests with safety deposit boxes upon request.
- Ensuring the safety and security of team members and guests by notifying management of any suspicious or unusual activities.
- Attending training and meetings when required.
- Maintaining cleanliness of the Poker Room.
- Maintaining an attractive appearance while modeling an appealing brand image.
Benefits
- Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Generous retirement savings options
- Paid Time Off
- Tuition Reimbursement
- On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
- Training and pathways for career growth
- Robust Rewards & Recognition Programs
- Annual Merit Based Pay Increases
- Discretionary Performance Bonuses
- Discretionary Service Bonuses
- Free parking
- Free food and discounted meals
- Live! Hotel, Food & Beverage, and Entertainment Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
