Poker Room & Sportsbook Manager

Little Creek Casino Resort•Shelton, WA

6d•Onsite

About The Position

The Poker Room & Sportsbook Manager is responsible for overseeing the daily operations, financial performance, regulatory compliance, and guest experience of both the Poker Room and Sportsbook. This position provides strategic leadership to maximize profitability, ensure operational excellence, and maintain compliance with Tribal, Federal, and internal controls. The Manager fosters a positive team environment focused on guest service, accountability, and continuous improvement.

Requirements

Ability to respond to common inquiries or complaints from customers, employees, regulatory agencies, or members of the business community.
Ability to effectively present information to top management.
Exceptional verbal communication skills, excellent interpersonal skills inclusive of patience, tact, and respectful workplace behavior.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
Ability to compute rate, ratio, and percentage.
Capable of rational problem resolution, collecting data, establishing facts, and drawing valid conclusions.
Ability to interpret a variety of technical instructions in mathematical or diagram form and deal with several abstract variables and derive conclusive results.
Advanced knowledge of online and/or physical sport betting operations
Bachelor’s degree preferred; equivalent combination of education and experience may be considered.
Minimum 3–5 years of progressive leadership experience in Poker, Sportsbook, or Gaming Operations required.
Management experience in a casino environment strongly preferred.
Class III Gaming License

Nice To Haves

Demonstrate cultural awareness and respect for the Squaxin Island Tribe.
Support company mission, vision, and values.
Demonstrate strong emotional intelligence and leadership.
Attend and participate in required meetings and trainings.
Knowledge of traditional accounting practices including accrual, obligations, and cost methods.
Makes timely and well-informed and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.

Responsibilities

Oversee daily operations of the Poker Room and Sportsbook to ensure efficient, compliant, and profitable performance.
Hire, train, schedule, coach, and develop team members while promoting accountability and professional growth.
Ensure exceptional guest service by maintaining a welcoming, engaging, and responsive gaming environment.
Monitor departmental budgets, labor, and financial performance to meet revenue and profitability goals.
Analyze revenue trends, player activity, and operational metrics to identify opportunities for growth and improved performance.
Develop and implement promotions, tournaments, events, and other revenue-generating initiatives.
Ensure compliance with all Tribal-State Compact requirements, gaming regulations, internal controls, and company policies.
Collaborate with Marketing, Finance, Security, Surveillance, and other departments to support departmental goals and guest satisfaction.
Maintain operational standards, cleanliness, and functionality of gaming equipment and systems.
Communicate performance expectations, goals, and operational updates to team members.
Resolve guest concerns and operational issues in a timely and professional manner.
Support a culture of teamwork, integrity, and accountability.
Responsible for Internal Control and Compact compliance regarding Casino Operations and ensure compliance with regulations of the Tribal Gaming Commission.
Directly supervises Poker Room and Sportsbook team members. Provides leadership through planning, coaching, performance management, and process improvement.
Supports team development by providing clear expectations, regular feedback, and opportunities for growth.