Coordinator, Learning Operations

PDS Health•Irving, TX

1d•$21 - $27

About The Position

Under the supervision of the Manager, Learning Operations, the Coordinator, Learning Operations is responsible for the coordination, administration, and reporting on all Organizational and Talent Development activities. This role is responsible for ensuring continuous operation of the Learning Management System (LMS) to serve in the delivery of learning opportunities that align with the requisite competencies of PDS Health (PDS) team members. The Coordinator, Learning Operations must work effectively with Regional Partners/Directors/Managers, co-workers, customers, vendors, and others.

Requirements

Associate degree or one-year certificate from an accredited college or technical school. In lieu of degree, 2+ years of working in a professional education, customer service or talent development environment
Ability to multi-task effectively without compromising the quality of the work
Excellent interpersonal, oral and written communication skills
Detail oriented, organized, process focused, problem solver, proactive, ambitious, customer service focused
Ability to respond to common inquiries from customers, staff, regulatory agencies, vendors, and other members of the business community
Self-motivated, reliable individual capable of working independently as well as part of a team
Possess the intellectual curiosity to work through ambiguity and have ability to work independently with minimal instruction
Ability to manage change and do extremely well in a fast-paced environment under time constraints
Ability to take initiative and work independently; work effectively with individuals belonging to all levels within the organization

Nice To Haves

Experience in a multi-regional healthcare, retail or dental company

Responsibilities

Coordinate and administer training activities/workshops, schedule and manage logistics for training activities (outlook calendaring, materials, sign-in sheets, Support Center room set-up, etc.), maintain and monitor training enrollment as applicable and appropriate, provide registration/confirmation communications to registrants and management as appropriate, provide post training communications as needed, i.e. payroll time and attendance to Operations Managers
Administer the day-to-day functions for the PDS Learning Management Systems (LMS) - create and update training activities, upload learning resources and materials and provide routine maintenance and systems auditing as needed, monitor reports and update system as needed, update transcript records, update user profiles as needed, i.e. external CE certificates, etc., provide routine QA testing to ensure accuracy of the training records/information, support system upgrades or changes
Manage help tickets and team inbox to ensure regional and office teams are supported with learning needs. Additional reporting as needed/necessary
Actively share ideas in a constructive and positive manner by listening to and objectively considering ideas and suggestions from others
Keep commitments and keep direct supervisors informed of work progress, timetables, and issues
Evaluate and actively address problems and issues constructively to find mutually acceptable and practical business solutions
Other duties as assigned by management