Coordinator, IS Regional Office

Weil, Gotshal & Manges LLP•Palo Alto, CA

5d•Onsite

About The Position

The Coordinator, IS Regional Office serves as the technical lead and senior escalation resource for regional support operations. This role is responsible for delivering hands-on technical solutions, driving issue resolution, and ensuring operational consistency, while partnering with the Regional IS Manager to support day-to-day activities.

Requirements

5+ years of IT support experience with strong hands-on technical expertise
Advanced knowledge of: Windows 11, Microsoft Office Suite, and Outlook, macOS and virtual desktop environments, Laptop provisioning and new hire setups, Mobile device management (Intune) and smartphone configuration, Conference room technologies (Zoom, AV systems), Document management systems
Experienced with ticketing systems
Highly organized and comfortable communication with all levels of staff
Proven ability to troubleshoot complex technical issues independently
Strong communication and problem-solving skills
Ability to lead through influence without direct authority

Nice To Haves

Experience in a professional services environment preferred
Bachelor’s degree preferred or equivalent experience

Responsibilities

Serve as the primary escalation point for complex technical issues across desktop, mobile, and conference technologies
Provide advanced troubleshooting and hands-on resolution of issues related to: Windows 11 and macOS environments, Microsoft Office Suite and Outlook, Laptop configuration and deployment, Smartphones and mobile device management, Virtual Machines, Document management systems, File share document access
Configure, support, and troubleshoot Zoom and other conference room technologies ensuring reliable operation of AV and meeting room systems
Assist in distributing work across team members and balancing deskside vs. remote support
Support cross-office collaboration (Silicon Valley, San Francisco, Los Angeles) to manage workload and knowledge sharing effectively
Identify trends and recommend improvements to tools, workflows, and support processes to Regional IS manager
Promote effective use of the knowledgebase and standard troubleshooting practices
Assist with training, onboarding, and offboarding for Weil staff; partnering with the NY Training team to identify and standardize training requirements.
Provide guidance and technical mentoring to team members
Ensure consistent follow-up and clear communication with users
Build and maintain strong relationships with end users and IS escalation teams
Any additional responsibilities as required by management.