Coord Information Release

Covenant Health•Knoxville, TN

About The Position

The Coordinator Information Release serves as the primary contact and processor for requests to release health information to the public, attorneys, insurance carriers, law enforcement, Medicare, oversight agencies, and the Social Security Administration. The position fulfills requests in accordance with applicable guidelines, Covenant Health policies, state law, and federal HIPAA regulations. It also serves as an additional HIPAA resource by answering questions, mentoring, and educating others. The coordinator must recognize valid subpoenas and prepare certified medical records for court. The role reviews Medicare Additional Documentation Requests (ADRs), CERTs, and related requests for completeness; maintains a database tracking releases; prepares reports on release-of-information operations for the HIM Director; and helps monitor and project revenue and expenses. The coordinator processes copying-charge invoices and payments, handles transaction reconciliations, and must obtain and remain eligible to hold a State of Tennessee Notary Public license. Covenant Health is a community-owned integrated healthcare delivery system headquartered in Knoxville. It has 10 hospitals, outpatient and specialty services, and Covenant Medical Group. The organization reports more than 11,000 employees, volunteers, and 1,500 affiliated physicians, and serves more than two million patients and families annually.

Requirements

Education and/or prior work experience sufficient to demonstrate the knowledge, skills, and abilities needed for the job; this is typically equivalent to a high school diploma or GED.
Some college, including HIPAA courses, or at least five years of experience in a release-of-information role.
Ability to type at least 25 net words per minute.
Desire to provide excellent customer service and strong interpersonal skills.
Thorough knowledge of Covenant Health HIPAA policies and state and federal guidelines governing the release of personal health information.
Good decision-making skills and ability to work independently.
Detail-oriented and highly organized.
Must obtain and remain eligible to hold a State of Tennessee Notary Public license.

Nice To Haves

Associate’s degree in a directly related field from an accredited college or university.
Registered Health Information Technician credential.

Responsibilities

Act as the primary contact and processor for release-of-health-information requests.
Fulfill release requests in accordance with guidelines, Covenant Health policies, state law, and federal HIPAA regulations.
Answer HIPAA questions and provide mentoring and education.
Recognize valid subpoenas, assess subpoenas and court orders, respond appropriately and promptly, and prepare certified medical records for court.
Review Medicare ADRs and CERTs for completeness and compare billing data with outgoing charts to ensure required documents are included and reach CMS contractors on time.
Serve as an initial contact between ancillary departments and the HIM/Privacy Officer to identify and troubleshoot release-of-information issues and questions.
Maintain confidentiality of patient health information.
Serve as the primary HIPAA trainer for HIM associates.
Obtain and maintain eligibility to hold a State of Tennessee Notary Public license.
Prepare and process invoices for copying charges and mail them to organizations to obtain reimbursement.
Handle cash and checks, process payments, and reconcile transactions to support timely financial deposits.
Assess supply needs and place orders.
Maintain and update applicable databases, track health-information releases, and produce related reports.
Prepare reports on release-of-information operations and present them to the HIM Director.
Monitor and trend revenue and expenses and assist with projecting future revenue estimates.
Assist with supervising and evaluating HIM Associates.
Contribute to strategic planning and budgeting for the release-of-information service.
Perform other related duties as assigned.