COORD INFORMATION RELEASE

Covenant Health•Knoxville, TN

About The Position

The Coordinator Information Release in Health Information Management serves as the primary contact and processor for requests to release health information to the public, attorneys, insurance carriers, law enforcement, Medicare, oversight agencies, and the Social Security Administration. The coordinator fulfills requests in accordance with applicable guidelines, Covenant Health policies, Tennessee law, and federal HIPAA regulations. The role also provides HIPAA support by answering questions, mentoring, and educating staff. The position requires recognizing valid subpoenas and preparing certified medical records for court. It includes reviewing Medicare Additional Documentation Requests (ADRs) and CERTs for completeness, obtaining a Tennessee Notary Public license, and preparing invoices for copying charges. The coordinator processes cash and check payments, maintains a database tracking releases, and prepares operational reports for the HIM Director. The role also supports revenue and expense monitoring, future revenue estimates, strategic planning, and budgeting for the release-of-information service.

Requirements

Some college education that includes HIPAA courses, or at least five years of experience in a release-of-information role.
Ability to type at least 25 net words per minute.
Desire to provide excellent customer service and strong interpersonal skills.
Thorough knowledge of Covenant Health HIPAA policies and state and federal guidelines governing the release of personal health information.
Good decision-making skills and ability to work independently.
Detail-oriented and highly organized.
Ability to obtain and maintain eligibility for a State of Tennessee Notary Public license.

Nice To Haves

Associate’s degree in a directly related field from an accredited college or university.
Registered Health Information Technician (RHIT) credential.

Responsibilities

Assist with supervising and evaluating HIM Associates.
Serve as the initial contact between ancillary departments and the HIM/Privacy Officer to identify and troubleshoot release-of-information issues and questions.
Maintain confidentiality of all patient health information.
Serve as the primary HIPAA trainer for HIM associates.
Assess subpoenas and court orders upon receipt and respond appropriately and promptly.
Compare billing data with outgoing charts to ensure Medicare ADR, CERT, and PRO request elements are complete and documents reach CMS contractors on time.
Obtain and remain eligible to hold a State of Tennessee Notary Public license.
Process invoices for copying charges promptly.
Handle cash and checks and reconcile transactions.
Assess supply needs and place orders.
Maintain and update applicable databases, track releases of information, and produce related reports.
Monitor and trend revenue and expenses and assist in projecting future revenue estimates.
Contribute to strategic planning and budgeting for the release-of-information service.
Perform other related duties as assigned.