Coordinator I - Employee Services Hybrid - 995291

NSU•Fort Lauderdale, FL

3d•Hybrid

About The Position

Contributes to the success of the Compensation function by providing administrative, analytical, and internal customer support for compensation-related programs, processes, and communications. Supports Compensation and internal partners by responding to sensitive and time-critical inquiries, administering assigned programs such as the Gift Card program, maintaining accurate records and data, and preparing reports and written communications with a high degree of professionalism, confidentiality, accuracy, and service excellence.

Requirements

Working knowledge of administrative and clerical procedures, records management practices, and office operations in a high-volume HR or Compensation environment.
Working knowledge of spreadsheet, word processing, and reporting applications, including intermediate to advanced proficiency in Microsoft Excel such as sorting, filtering, formulas, lookups, pivot tables, and data validation.
General knowledge of customer service principles and practices, including effective inquiry handling and service delivery.
General knowledge of English grammar, business writing, and professional document standards.
Strong Excel and data management skills, including the ability to organize, reconcile, analyze, and report on compensation-related data accurately.
Strong written communication skills, including the ability to draft, edit, and proofread communications for HR partners, managers, and employees.
Strong customer service skills with the ability to manage high-volume, time-sensitive, and information-sensitive inquiries with professionalism, tact, and responsiveness.
Strong attention to detail and accuracy in reviewing requests, auditing records, identifying discrepancies, and maintaining documentation.
Sound judgment and problem-solving skills, including the ability to recognize issues requiring escalation.
Effective organization, prioritization, and time management skills with the ability to manage multiple deadlines and shifting priorities.
Strong verbal communication and interpersonal skills with the ability to work effectively across Compensation, HR, Payroll, HRIS, Shared Services, Finance, and other stakeholder groups.
Analytical and critical thinking skills to interpret information, identify inconsistencies, and support sound decision-making.
Ability to maintain strict confidentiality and exercise discretion when handling compensation, employee, and organizational information.
Ability to work accurately and efficiently with competing priorities and frequent interruptions.
Ability to learn, interpret, and apply policies, procedures, and guidelines to routine and non-routine questions and transactions.
Ability to identify risk, ambiguity, or exceptions and escalate matters appropriately and in a timely manner.
Ability to produce clear, concise, and professional written communications and supporting documentation.
Ability to build and maintain effective working relationships while delivering responsive, service-oriented support to internal customers.
Near Vision - Must be able to see details at close range (within a few feet of the observer).
Speech Recognition - Must be able to identify and understand the speech of another person.
Speech Clarity - Must be able to speak clearly so others can understand you.
Associate's Degree or 60 College credits
Major: Business Administration, Human Resources, Finance, Accounting, or a related.
Two (2) or more years of human resources, administrative, or analytical experience.

Nice To Haves

Proficiency in Microsoft Excel, including formulas, pivot tables, lookups, and reconciliation of data from multiple sources.

Responsibilities

Provides administrative and operational support for compensation programs, processes, and cyclical activities to ensure timely, accurate, and efficient execution.
Responds to routine and non-routine inquiries from HR, managers, and employees regarding compensation-related matters, grants, gift cards, and other requests in a timely, professional, and confidential manner.
Administers the Gift Card program, including request intake, tracking, reconciliation, documentation, record retention, and issue resolution in accordance with established guidelines and internal controls.
Reviews requests, forms, and supporting documentation for completeness, accuracy, and compliance with established procedures; identifies discrepancies and follows up to resolve issues.
Enters, maintains, audits, and validates compensation-related data in HR systems, spreadsheets, and tracking tools to ensure data integrity and accurate recordkeeping.
Prepares, formats, and distributes recurring and ad hoc reports, summaries, and communications using Excel and other business tools.
Drafts, edits, proofreads, and maintains compensation-related correspondence, templates, job aids, and documentation using clear, concise, and audience-appropriate written communication.
Handles highly sensitive employee, compensation, and program information with discretion and maintains strict confidentiality.
Exercises sound judgment in identifying complex, high-risk, policy-sensitive, or urgent matters and escalates issues to Compensation leadership as needed.
Coordinates with HR, Payroll, HRIS, Shared Services, Finance, and other stakeholders to support compensation-related transactions and resolve issues effectively.
Monitors assigned workflows, deadlines, and service levels to ensure requests are completed accurately and within expected timeframes.
Supports audits, reconciliations, reporting activities, and special projects related to compensation programs and process improvement initiatives.
Assists in documenting, maintaining, and improving procedures, workflows, and job aids related to compensation administration.
Performs other duties as assigned or required.