Coordinator, Help Desk

LCI • Durham, NC

3d • Onsite

About The Position

The Coordinator, Help Desk handles all first level support requests from designated base stores, Las Vegas, Kentucky, and Durham locations.

Requirements

• Five years related work experience.
• Good phone skills required.
• Must be able to communicate with a variety of individuals (technical and non-technical)
• Working knowledge of Enterprise Systems, hardware maintenance, networks

Nice To Haves

• Two year degree preferred.
• knowledge of Axapta extremely helpful.

Responsibilities

• Organize and prioritize support issues and all IT telephone calls for second and third tier support functions.
• Log and prioritize all IT issues to ensure that no issue goes unresolved.
• Organize, add users, and control security for the active directory.
• Manage VPN’s and remote connections for off-site users.
• Ensure Virus definitions and Antivirus solutions are present and standard throughout enterprise.
• Ensure all backups are done as scheduled and logged to ensure system integrity.
• Prepare and configure new hardware.
• Monitor and perform OS updates and other Microsoft upgrades as designated by Senior Systems Engineer.
• Use network monitoring utilities to ensure all servers and alerts are queried.
• Maintain logs of all activities in the public folders.
• Ensure network availability remains high by interfacing with other IT personnel when issues arise.
• Coordinate and assist with Mississippi help deck and ensure that all hours are covered and scheduled.
• Special IT projects as instructed by IT management.

Benefits

• Competitive salary and compensation
• Basic Life Insurance at no cost to the employee
• 401(k) with match and Surplus-Sharing Plans
• Health, Dental, and Vision Insurance
• Ten paid holidays annually
• Paid Time Off (PTO)
• On-site Health and Wellness program
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree