Coordinator for Intake and Support, Student Conduct and Conflict Resolution (SCCR)

University of Florida•Gainesville, FL

About The Position

The Coordinator for Intake and Support, Student Conduct and Conflict Resolution (SCCR) manages the intake process for individuals reporting, experiencing, or involved in alleged violations of Sexual Misconduct policies. This role involves conducting initial assessments, implementing supportive actions, facilitating access to campus or community resources, and managing active caseloads. The coordinator is responsible for documenting all case-related activities in Maxient, acting as a resource person for inquiries about conduct procedures, and coordinating administrative meetings and hearings. Additionally, this position serves as a liaison between SCCR and various campus partners, contributing to departmental goals through the development of outreach materials and maintaining professionalism, neutrality, and empathy in all interactions.

Requirements

Master’s degree in an appropriate area of specialization; or a bachelor’s degree in an appropriate area of specialization and two years of appropriate experience; or an equivalent combination of education and experience

Nice To Haves

Experience with conflict resolution or trauma-informed support services
Prior experience with Title IX, student conduct, sexual misconduct, or a related field
Demonstrated ability to handle complex and confidential material

Responsibilities

Manage the intake process for individuals reporting, experiencing, or involved in alleged violations of Sexual Misconduct policies and refer cases to the appropriate SCCR staff member or other university office.
Conduct initial assessments, implement supportive actions and facilitate access to campus or community resources such as CARE, Victim Services, and the Behavioral Consultation Team (BCT).
Manage active caseloads for cases, ensuring timely follow-up, communication, and documentation at each stage including case closure.
Coordinate and conduct meetings with appropriate parties to explain processes, resolution options, and next steps while maintaining a trauma-informed and neutral approach.
Create new cases, forward and document incoming communications, and ensure all correspondence is properly recorded in Maxient.
Track and document case milestones, correspondence, and decisions in Maxient, ensuring cases are accurately tagged, organized, and closed as appropriate.
Update Maxient templates, forms, and processes to align with current practices and compliance standards.
Act as resource person who will answer phone calls, emails, and respond to walk-in traffic and explain conduct procedures for students, faculty, staff, families, lawyers, law enforcement, and campus partners.
Coordinate and schedule administrative meetings, investigations, and hearings for SCCR staff for Sexual Misconduct and organizational cases.
Serve as a liaison between Student Conduct and Conflict Resolution and Title IX, law enforcement, and other campus partners to coordinate next steps, share updates, and ensure continuity in case management.
Contribute to departmental goals by assisting in the development of outreach materials, forms, and communication templates that improve service and compliance outcomes.
Demonstrate professionalism, neutrality, and empathy in all interactions, while maintaining privacy and supporting individuals impacted by trauma.
Other duties as assigned.