Program Coordinator for Operations, Student Conduct and Conflict Resolution

University of Florida•Gainesville, FL

4d•Onsite

About The Position

The Program Coordinator for Operations, Student Conduct and Conflict Resolution provides essential case and documentation support, communication and administrative support, and process management for the Student Conduct and Conflict Resolution (SCCR) office. This role involves making charging decisions, managing the student conduct database, coordinating case completion, maintaining accurate records, and responding to inquiries. The coordinator also assists with scheduling meetings, investigations, and hearings, manages record overlays and service indicators, and oversees the dean certification process. Additionally, this position directs the work of student assistants.

Requirements

Master’s degree in an appropriate area of specialization; or a bachelor’s degree in an appropriate area of specialization and two years of appropriate experience.

Nice To Haves

Supervisory experience

Responsibilities

Make charging decisions on incoming reports, create and manage records within the student conduct database, assign cases, create/send case correspondence.
Coordinate case completion for Student Conduct and Conflict Resolution, including evaluating submitted documentation, updating records, running reports, sending correspondence, and placing service indicator holds on student accounts.
Maintain accurate organization of case files using established office procedures.
Add case notes based on provided information and ensure data is complete and accurate.
Serve as the primary reviewer of the SCCR email inbox and triage communications based on urgency and content.
Respond to general inquiries by phone or email and forward messages to appropriate staff.
Conduct outreach to campus departments to schedule meetings or gather needed information.
Coordinate and schedule administrative meetings, investigations, and hearings for SCCR staff.
Assist with the coordination of hearings by scheduling meetings, admitting and removing participants via Zoom, and ensuring smooth logistical support.
Manage the record overlay and service indicator processes for all cases.
Coordinate the dean certification process for students applying to graduate and/or professional schools, study abroad programs, and other positions or institutions requiring conduct history verification.
Respond to reference checks from various agencies.
Oversee and provide direction to student assistants in their office administrative duties.
Perform other duties as assigned.