Program Coordinator for Operations, Student Conduct and Conflict Resolution

University of Florida•Gainesville, FL

About The Position

The Program Coordinator for Operations, Student Conduct and Conflict Resolution (SCCR) provides essential case and documentation support, communication and administrative support, and process management for the SCCR office. This role involves making charging decisions, managing the student conduct database, coordinating case completion, and ensuring accurate record-keeping. The coordinator also serves as the primary reviewer of the SCCR email inbox, handles general inquiries, and coordinates administrative meetings, investigations, and hearings. Additionally, they manage record overlays, service indicator processes, dean certifications, and respond to reference checks, while also overseeing student assistants.

Requirements

Master’s degree in an appropriate area of specialization; or a bachelor’s degree in an appropriate area of specialization and two years of appropriate experience.

Nice To Haves

Supervisory experience

Responsibilities

Make charging decisions on incoming reports.
Create and manage records within the student conduct database.
Assign cases and create/send case correspondence.
Coordinate case completion for Student Conduct and Conflict Resolution, including evaluating submitted documentation, updating records, and running reports.
Send correspondence related to case status and place service indicator holds on student accounts.
Maintain accurate organization of case files using established office procedures.
Add case notes based on provided information and ensure data is complete and accurate.
Serve as the primary reviewer of the SCCR email inbox and triage communications.
Respond to general inquiries by phone or email and forward messages to appropriate staff.
Conduct outreach to campus departments to schedule meetings or gather needed information.
Coordinate and schedule administrative meetings, investigations, and hearings for SCCR staff.
Assist with the coordination of hearings by scheduling meetings, admitting and removing participants via Zoom, and ensuring smooth logistical support.
Manage the record overlay and service indicator processes for all cases.
Coordinate the dean certification process for students applying to graduate and/or professional schools, study abroad programs, and other positions or institutions requiring conduct history verification.
Respond to reference checks from various agencies.
Oversee and provide direction to student assistants in their office administrative duties.
Perform other duties as assigned.