Coordinator Floater - Service Lines

Hospital for Special Surgery•New York, NY

1d•$32 - $48•Onsite

About The Position

How you move is why we’re here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let’s talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Requirements

Associates Degree
5 plus years Physician office experience may be considered in lieu of education
2 Years Healthcare/Medical-Medical Secretary Experience
Excellent verbal and written communication skills.
Strong customer service orientation.
Superior written and oral communication skills
Exceptional customer service skills
Ability to follow through with tasks to completion
Strong organizational and problem-solving skills
Ability to multitask in a fast-paced environment
Ability to effectively and accurately follow directions or instructions
Ability to work collaboratively as part of a team; offers to help coworkers when needed
Detail-oriented
Ability to escalate issues appropriately
Consistently displays a positive attitude towards one’s work and work environment
Strong computer skills
Knowledge of healthcare and health insurance

Nice To Haves

Some College preferred
Experience with Epic preferred
Familiarity with medical terminology.

Responsibilities

Answers phones and greets patients courteously, clearly, and efficiently.
Demonstrates a professional demeanor, empathy, discretion, and respect in all patient interactions.
Ensures timely internal/external communication via phone, email, or in-person regarding appointments, instructions, and follow-ups.
Handles patient concerns calmly and appropriately escalates concerns to administrative manager or clinical staff when necessary.
Schedules new visits, follow-ups, post-ops, and ancillary tests as directed by physicians or office managers.
Coordinates surgical dates, enters them into EPIC, ensures pre-authorization within required timelines, and confirms all necessary documentation and pre-testing is complete prior to surgery.
Manages referrals and obtains insurance authorizations within required timeframes, including urgent cases as identified by physicians.
Collects payments at the time of service and processes them accurately.
Completes daily batch reconciliations, submits funds within required timeframes, and follows billing protocols for both in-office and surgical services.
Collaborates with the Revenue Cycle Team (as needed) to ensure adherence to front-end office business transaction policies.
Creates, updates, and prepares patient charts in advance of appointments or procedures, ensuring accurate patient identifiers.
Scans documents into EMR according to hospital scanning guidelines.
Manages physician calendars, arranges travel, and processes travel expense reimbursements (as needed).
Drafts correspondence, written communications, and prepares documents as requested.
Maintains office supply inventory (medications) and orders as needed.
Coordinates with various departments and facilitates communication between physicians, staff, and hospital departments.
Serves as back-up for Office Manager and Staff Secretary, adapting quickly to cover varied responsibilities.
Adjusts to changing situations, schedules, and work assignments without disruption to patient care or office operations.
Flexibility in commuting as necessary to various HSS locations/sites based on onboarding agreement for the position.
Proficient in the use of electronic medical records systems (e.g., Epic) and navigates scheduling, billing, and Microsoft Office software with competence.
Operates phones system, scanners, copiers, printers, and other front-desk technology efficiently.
Learns and adapts to new systems, policies and technologies relevant to office operations.
Manages workload effectively, prioritizing tasks to meet patient and departmental needs.
Addresses operational issues in a timely manner and ensures full resolution.
Works with other departments to coordinate services and resolve interdepartmental challenges.