Coordinator, Event Planning & Experience 3-Day (Home-Based)

Susan G. Komen•Boston, MA

8h•Remote

About The Position

The Coordinator, Event Planning & Experience, 3-Day Crew is responsible for the planning, recruitment, training, and on-event management of Crew and volunteers for the Susan G. Komen 3-Day® series. This role ensures a great experience for Crew while delivering operational excellence to support the success of the overall 3-Day event series. The Coordinator will collaborate closely with internal staff, contractors, and Crew Captains to create a seamless and mission-driven Crew program that enhances participant satisfaction, retention, and fundraising results.

Requirements

Minimum 2-5 years’ experience in development, communications, special events, public relations, community affairs.
Demonstrated ability to provide a high level of customer service and motivation to business, social leaders, and internal colleagues.
Ability to work independently or partner with a variety of teams.
Excellent planning, organizational and follow-up skills.
Demonstrated professional and mature interaction with other staff and leadership volunteers, sponsors, donors, and others to engage them toward the achievement of revenue goals.
Proven ability to manage multiple projects with varying priorities at one time.
Must have strong knowledge and skill with Microsoft Office Suite including Word, Excel, PowerPoint, and SharePoint.
Ability to understand scientific and medical information and convey to lay audiences including donors, participants, and volunteers.
Knowledge of communications principles, ethics, practices, and techniques, including technical requirements.
Exceptional skills in written and oral communications, including business writing, news writing/editing for print and broadcast, conversing by telephone and on video and conducting presentations to large or small groups.
Social media skills and knowledge of digital communication platforms.
Willingness and ability to travel and work evenings and weekends as needed.
Travel Requirement: Ability to travel to four (4) 3-Day events per year.
The physical location for the candidate selected must reside within the contiguous United States.

Nice To Haves

Knowledge of community organization, program, fundraising and marketing principles, practices and techniques.
Voluntary health agency experience.

Responsibilities

Develop and implement recruitment strategies to meet Crew and volunteer staffing needs across all 3-Day events.
Build and maintain relationships with Crew members, Crew Captains, and volunteers to drive retention and engagement year-round.
Serve as the primary point of contact for Crew communications, providing timely, clear, and supportive communication.
Lead Crew operations planning in partnership with the Event Planning & Experience Manager and event production team.
Coordinate Crew role assignments, schedules, and logistics in alignment with event needs.
Oversee Crew check-in, orientation, training, and support on-site during events.
Ensure Crew have the resources and information necessary to deliver exceptional on-event participant support.
Recruit, train, and manage Crew Captains and other leadership volunteers.
Provide guidance, recognition, and accountability to Crew Captains throughout the event cycle.
Foster a positive, inclusive, and mission-focused culture among Crew.
Drive fundraising growth through proactive coaching and timely follow-up.
Support Crew in achieving their fundraising objectives.
Achieve Crew fundraising goal.
Work closely with cross-functional teams (e.g., coaches, online fundraising, production) to integrate Crew into the overall 3-Day experience.
Monitor Crew engagement metrics and provide post-event analysis and recommendations.
Contribute to the continuous improvement of Crew programming, resources, and systems.
All other duties as assigned.