Event Planning Coordinator

McDonald's Corporation•Chicago, IL

1d•Hybrid

About The Position

McDonald’s is one of the most recognized brands globally, operating in over 100 countries and serving 70 million customers daily. The company emphasizes a growth strategy, customer focus, and a commitment to values like inclusivity, service, integrity, community, and family, supporting initiatives such as Ronald McDonald House, Youth Opportunity, and sustainability. They offer a broad range of benefits including a sabbatical program, tuition assistance, and flexible work arrangements. This role is within Workplace Solutions and serves as the central gatekeeper and ambassador for two critical service functions: Scheduling Coordination and the Workplace Solutions Center (7700). The position is highly visible and customer-facing, requiring daily collaboration with internal teams, vendors, and McDonald’s employees to deliver a seamless, welcoming workplace experience. The ideal candidate is a proactive problem solver, excels at multitasking, and is deeply committed to delivering exceptional customer service. This role plays a vital part in ensuring that workplace operations, meetings, and events run smoothly from initial request through successful completion.

Requirements

Strong verbal and written communication skills with the ability to interact confidently at all levels of the organization
Highly team‑oriented, adaptable, and flexible in a dynamic, fast‑paced environment
Demonstrated commitment to delivering exceptional customer service
Proven ability to manage demanding situations and customers with professionalism, poise, and a calm demeanor
At times a flexible schedule is required to ensure adequate coverage
This is an onsite role at MHQ with possible opportunities to work remotely after 3-6 months

Nice To Haves

2 plus years of experience in event booking, coordination, or a related hospitality or service‑focused role
Hospitality degree is preferred, or a combination of college coursework and relevant professional experience

Responsibilities

Serve as the primary point of contact for coordinating meeting and event space, ensuring accuracy, efficiency, and a high standard of service
Reserve and manage Conference Center space in a timely and precise manner using EMS
Collaborate closely with McDonald’s employees (customers) to: Schedule meetings and events
Collaborate closely with McDonald’s employees (customers) to: Design room layouts and seating configurations
Collaborate closely with McDonald’s employees (customers) to: Coordinate food and beverage selections
Collaborate closely with McDonald’s employees (customers) to: Assist with catering menu recommendations
Collaborate closely with McDonald’s employees (customers) to: Identify and confirm audio‑visual and technology requirements
Own the end‑to‑end customer journey, supporting clients from initial inquiry through event execution with professionalism and care
Balance multiple requests simultaneously while maintaining exceptional attention to detail, organization, and follow‑through
Demonstrate a warm, welcoming presence with refined hospitality skills, a positive attitude, and a customer‑obsessed outlook
Manage inbound facility service requests and customer calls through the Facility Services Portal
Phone and email coverage is required 7:30am – 4:30 daily M-F
Accurately document, track, and manage customer issues within Workplace Solutions platforms
Coordinate vendor services and schedule appropriate resources to resolve service requests
Raise complex or urgent issues to the appropriate Workplace Solutions functional teams
Provide technical support and guidance for Workplace Solutions systems and tools, including: Room Finder and Facility portals
Resolve issues requiring advanced critical thinking and problem‑solving skills
Develop and maintain strong, collaborative relationships with: Team members – highly dependent on the success of this team
Develop and maintain strong, collaborative relationships with: Workplace Solutions functional teams
Develop and maintain strong, collaborative relationships with: McDonald’s Headquarters (MHQ) employees
Develop and maintain strong, collaborative relationships with: Regional and Divisional partners
Develop and maintain strong, collaborative relationships with: External Workplace Solutions vendors
Support departmental priorities by assisting with special projects and additional responsibilities driven by business and organizational needs