Coordinator, Ecommerce Parts Services and Solutions

Pilot Company•Knoxville, TN

6h•Onsite

About The Position

The purpose of this job is to maintain and grow relationships with Parts and Service Solutions (PSS) 3PL customers and help pick, pack and ship 3PL orders. In this role you will complete all administrative activities connected with customer account set-up and maintenance. Respond to customer inquiries including pricing of products and services, delivery requests and issue resolution. Build relationships with customers and promote PSS services. Communicate with the PSS management teams to make leadership aware of customer concerns and issues. Complete PSS warehouse activities (e.g., package and ship orders, receive and inspect inventory, products) as necessary to support timely delivery of goods. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level. Ensure all activities are in compliance with rules, regulations, policies, and procedures.

Requirements

High school diploma or equivalent certificate required.
Minimum one year’s industry work experience required
Intermediate Microsoft Office skills
Basic WMS skills
Strong written and verbal communication skills
Excellent customer service skills and ability to handle difficult issues.
Strong organizational skills and attention to detail
Ability to work as part of a team and problem-solve.
Ability to adapt to change including a willingness to take on new tasks and technology.
General office work requiring sitting or standing for long periods of time
Lift and move up to 45 pounds
Stoop, bend, and reach
Candidates must be legally authorized to work in the United States without employer sponsorship.

Nice To Haves

Bachelor’s degree in business or related field preferred.
two years’ work experience preferred.

Responsibilities

Complete all administrative activities connected with customer account set-up and maintenance.
Respond to customer inquiries including pricing of products and services, delivery requests and issue resolution.
Build relationships with customers and promote PSS services.
Communicate with the PSS management teams to make leadership aware of customer concerns and issues.
Complete PSS warehouse activities (e.g., package and ship orders, receive and inspect inventory, products) as necessary to support timely delivery of goods.
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level.
Ensure all activities are in compliance with rules, regulations, policies, and procedures.
Accurately pick and pack products according to order specifications and shipping requirements
Ensure correct labeling and proper packaging of items to prevent damage during transit
Inspect products for quality, ensuring they meet company standards before shipping
Prepare and process shipping documentation, including shipping labels, bills of lading, and customs forms as required