Product Manager, Product Details & Parts Solutions (eCommerce)

Caterpillar Inc.•Peoria, IL

9d•$128,470 - $208,770

About The Position

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world. If you are passionate about helping customers confidently identify, evaluate, and purchase the right parts, and want to shape experiences that directly influence customer trust and conversion, this is the opportunity for you. Caterpillar is looking for an experienced Product Manager to own our Product Details & Parts Solutions experiences across the eCommerce journey. This role is responsible for the experiences customers rely on to verify they have found the right part and understand how it fits into a broader repair or maintenance need. You will own key customer-facing capabilities that help customers evaluate, validate, and purchase the right part, including Product Detail Pages (PDPs), 2D parts diagrams, 3D parts models, Planned Maintenance Kits, and Small Repair solution experiences. Your focus is ensuring customers have the information, tools, and visual guidance needed to make informed decisions. You will partner closely with Engineering, UX, Product Information, Catalog Experience, and business stakeholders to continuously improve how customers identify parts, understand compatibility, and complete purchases with confidence. This role focuses on the customer experience layer and works in close partnership with Product Information, Catalog Experience, and other teams that own underlying content, catalog structures, and business data. Success in this role requires strong customer empathy, product judgment, and the ability to translate complex customer problems into scalable solutions that improve confidence, conversion, and purchase accuracy.

Requirements

Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Software Change Request Management: Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
Software Problem Management: Knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.
Software Product Business Knowledge: Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
User Acceptance Testing (UAT): Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.

Nice To Haves

5–7 years of experience owning customer-facing digital product experiences in eCommerce or related industries
Proven ability to own a product area end-to-end and deliver measurable customer and business outcomes
Strong experience working with engineering teams in scrum/agile environments, including shaping backlogs to deliver meaningful customer outcomes
Experience using customer behavior, analytics, and feedback to prioritize product investments
Strong problem-solving and analytical skills
Excellent communication and stakeholder management skills
Ability to simplify complex customer needs into intuitive digital experiences
Proven ability to work independently and drive progress in complex environments
Experience improving Product Detail Page (PDP)experiences or other purchase-decision experiences
Experience helping customers identify, evaluate, or validate complex products before purchase
Experience with visual product experiences such as diagrams, schematics, interactive models, or configurators
Experience improving customer confidence, purchase accuracy, or conversion in eCommerce environments
Familiarity with parts, service, maintenance, or technical product journeys
Proven ability to lead and coordinate complex, cross-team initiatives to completion
Ability to translate customer uncertainty into clear, actionable product improvements
Comfort operating in ambiguous environments with multiple dependencies

Responsibilities

Own the Product Details & Parts Solutions roadmap, focused on increasing customer confidence and purchase accuracy
Improve Product Detail Pages to help customers better understand products, specifications, compatibility, and key purchase considerations
Lead the evolution of 2D parts diagrams and 3D parts models to improve part identification and selection
Enhance Planned Maintenance Kit and Small Repair experiences to simplify common maintenance and repair workflows
Identify and resolve customer pain points that create uncertainty, hesitation, or incorrect part selection
Translate customer behavior, data insights, and stakeholder input into clear, prioritized product improvements
Partner with Engineering and UX teams to deliver intuitive experiences that help customers validate their purchasing decisions
Lead the end-to-end scrum process, setting a clear agenda for engineering and UX partners while driving alignment with stakeholders to move initiatives forward