Ecommerce Product and Customer Service Coordinator

Ed Mitchell Inc • Westport, CT

8d • Hybrid

About The Position

Mitchell Stores is a family-owned luxury retailer known for top class customer service. Become an integral part of the Mitchells Stores business as a full time Ecommerce Product and Customer Service Coordinator at our Westport Location.

Requirements

• Retail customer service experience required, ideally luxury
• Problem solving skills, ability to set priorities and perform under pressure with demonstrated leadership skills
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
• Possess strong organizational, time management, written and oral communication skills
• Self-starter

Nice To Haves

• Flexibility to work Saturdays on 5 – 6 week rotating basis

Responsibilities

• Answering the E-Concierge 800 number, E-Concierge e-mails (E-Concierge hours: Monday – Saturday 9am to 6pm EST) fielding product, sizing, order and alteration inquiries.
• Assist with order management, monitoring the queue throughout the day - to ensure that all orders are fulfilled in a timely manner (Farfetch orders included)
• Organization of merchandise for photography (needs photography v. needs detailing etc.)
• Hanging and steaming merchandise for photographers (when onsite)
• Writing accurate and detailed product descriptions for the website (men's, women's and jewelry)
• Preforming regular site maintenance to ensure photography, descriptions, color and categorizations are correct

Benefits

• 401(k)
• 401(k) employer match
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending accounts
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Long-Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed