Ecommerce Product and Customer Service Coordinator

Ed Mitchell•Westport, CT

6d•Hybrid

About The Position

Mitchell Stores is a family-owned luxury retailer known for top-class customer service. Become an integral part of the Mitchells Stores business as a full-time Ecommerce Product and Customer Service Coordinator at our Westport Location. This role involves providing E-Concierge customer service support, assisting with order management, and handling product management tasks for the website.

Requirements

Retail customer service experience required, ideally luxury
Problem solving skills, ability to set priorities and perform under pressure with demonstrated leadership skills
Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
Possess strong organizational, time management, written and oral communication skills
Self-starter

Nice To Haves

Flexibility to work Saturdays on 5 – 6 week rotating basis

Responsibilities

Answering the E-Concierge 800 number and E-Concierge e-mails (E-Concierge hours: Monday – Saturday 9am to 6pm EST)
Fielding product, sizing, order and alteration inquiries
Assisting with order management, monitoring the queue throughout the day to ensure all orders are fulfilled in a timely manner (Farfetch orders included)
Organization of merchandise for photography (needs photography v. needs detailing etc.)
Hanging and steaming merchandise for photographers (when onsite)
Writing accurate and detailed product descriptions for the website (men's, women's and jewelry)
Performing regular site maintenance to ensure photography, descriptions, color and categorizations are correct