Temporary Coordinator - Distribution Services

Hermès•Dayton, NJ

About The Position

The Coordinator, Distribution Service provides customer service to internal and external clients while following Hermès of Paris corporate culture, company policies, and operational procedures. The role tracks client purchases from order inception through delivery, communicates order status and updates through email, messaging, phone, and proprietary software, and serves as a liaison between customers and the distribution center. The coordinator is assigned to support one HOP division and is cross-trained to assist other divisions and colleagues to maintain continuity of service. The role handles company assets, products, and materials with care and supports internet sales and customer care requirements, completing work accurately and within procedural guidelines. The position processes client and vendor orders, monitors back orders and delivery estimates, coordinates order changes and shipment details, reviews order confirmations using EDI software, and issues approved return authorizations. It also prepares warehouse documents, generates and reviews departmental reports, supports the prioritization of inbound merchandise, processes replenishment requests, and helps the team follow vendor routing guidelines and resolve chargebacks. Additional duties include supporting urgent customer-service needs, coordinating boutique inbound shipment requirements, communicating store inventory cutoffs or shipment holds, and assisting with inventory discrepancy reconciliation. The role requires 1–2 years of experience, including a hands-on internship or activities in a similar role or department. A high school diploma is the minimum educational requirement; a bachelor's degree is preferred but not required. The position requires a flexible schedule to meet business needs, including extended holiday hours during designated periods. The stated pay rate is $25.00 per hour; actual rates depend on the job, location, and individual experience.

Requirements

1–2 years of experience, including a hands-on internship or activities in a similar role or department.
High school diploma; a bachelor's degree is preferred but not required.
Excellent attention to detail and strong organizational skills.
Willingness to learn continuously.
Willingness to work with team members across different HOP departments.
Ability to work independently with little supervision.
Track record of meeting short- and long-term goals and deadlines.
Ability to respond with appropriate urgency to client escalations and actionable customer-service requests.
Intermediate to advanced knowledge of Microsoft Excel.
Strong written and verbal communication skills.
Flexible schedule to meet business needs, including extended holiday hours during designated periods.
Ability to perform the key functions of the role with or without reasonable accommodations.

Nice To Haves

Bachelor's degree (BS or BA).

Responsibilities

Process incoming order requests from internal and external clients.
Offer appropriate alternative item selections, substitutions, or add-ons when requested items are unavailable or out of stock.
Process vendor stock orders requested by sales divisions and ensure purchase orders are confirmed with estimated delivery dates.
Review daily back-order reports and communicate order status and potential delivery delays.
Monitor order start-ship and cancel dates, negotiate order extensions, and coordinate shipping details with the Dayton distribution center.
Review and correct client order confirmations using EDI software, resolving item number, unit, style, color, pricing, and quantity discrepancies before shipment and communicating adjustments to accounts.
Issue return authorizations as requested and approved by the appropriate sales division.
Prepare Loans and ITS documents for the Dayton warehouse as needed.
Create, generate, and review daily department reports, including Merchandise On-Hand, Summary of Open Pick Tickets, Back Order Merchandise, and Open BP Receipts.
Assist the Dayton Management Team with pending inbound Hermes merchandise shipment status to help determine prioritization and processing time.
Process Cegid replenishment requests weekly.
Learn applicable vendor routing guidelines and communicate guideline changes or updates to the Dayton shipping department and CSA Team members.
Assist with investigations and provide supporting documentation to resolve and reverse vendor chargebacks.
Act as a backup customer-service contact for urgent needs and prioritize requests with the distribution center management team.
Work with management to communicate with retail boutiques about inbound shipment requirements, space constraints, and store processing limitations.
Communicate inventory store cutoffs or shipment holds due to boutique physical inventories or space constraints.
Support the Inventory Control Management Team with item inventory discrepancies and reconciliation.
Perform other duties assigned by the immediate manager or departmental director.