Coordinator Digital (m/f/d) - Bilingual (German & English)

SIXT Spain

9h • Remote

About The Position

Are you passionate about customer service and mobility solutions? Would you like to be part of a new and dynamic team in a remote environment? At SIXT, we are creating a new department dedicated to providing premium solutions to our customers internationally. We are looking for motivated and enthusiastic individuals ready to take on new challenges. Our goal is to offer continuous support and resolve any issues that arise for our customers, 24/7.

Requirements

• Customer Orientation: Excellent ability to understand and anticipate customer needs, ensuring their satisfaction with every interaction
• Language Proficiency: Fluent in German and English
• Effective Communication: Skills to communicate clearly and persuasively, facilitating understanding and collaboration
• Flexibility: Ability to adapt to a dynamic and ever-evolving work environment, including availability for night shifts
• Teamwork: Ability to collaborate effectively with other team members, contributing to an international and dynamic environment that fosters cooperation
• Solution-Focused: Ability to quickly identify problems and propose effective solutions, ensuring service continuity and customer satisfaction

Nice To Haves

• Additional languages such as Spanish, French, Italian or Dutch are a plus

Responsibilities

• Manage customer inquiries via phone, email, or video calls
• Assist customers with questions related to the vehicle rental and pickup process, as well as closing reservations
• Verify customer information and provide related assistance
• Offer technical support during key pickup and troubleshoot issues in the self-service section.
• Collaborate with SIXT branches located in different countries
• Make calls to promote additional sales and improvements

Benefits

• Permanent Contract (Contrato Indefinido)
• Opportunities for progression
• Access to AI tools (Claude by Anthropic and SIXTgpt)
• Professional development opportunities in an international environment
• Attractive Salary and Professional Growth Opportunities
• Flexible Remote Work Model (work from anywhere in Spain)
• Work-Life Balance (day off for birthday, additional vacation days for anniversary)
• Flexible Compensation (private health insurance, childcare support, restaurant card)
• Exclusive Employee Benefits (discounts for family and friends on SIXT rentals, offers on hotels, stores, Gympass, business schools, and more)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed