Freelance Call Center Agent Inbound - German (m/f/d)

eGroup

5d•Remote

About The Position

To strengthen our international team, we are looking for highly communicative freelancers to join our German-speaking Customer Care team. Zenith Quality Services Ltd. (ZQS) provides professional support to international companies in their daily business operations, with a particular focus on secretarial services, customer support, and telephone answering services. As a Freelance Call Center Agent, you will be the first point of contact for callers on behalf of many small and medium-sized businesses.

Requirements

Native-level German language skills, both written and spoken
Good command of written and spoken English
Valid VAT identification number (VAT ID)
Dedicated, lockable workspace where you can work without interruptions
Excellent communication skills and a friendly, customer-oriented attitude
Comfortable adapting to different work processes
Confident using a PC
High speed internet connection (min. 25 Mbps Download, min. 5 Mbps Upload)
PC or laptop with Windows10 or Windows11 (activated and licensed) or macOS (Big Sur, Monterey, Ventura)
Cable-based fixed-line technology: VDSL, Cable (DOCSIS) or Fiber
CPU: Minimum 4 physical cores at 2 GHz or higher
Memory: Minimum 8 GB RAM
Storage: At least 100 MB of free local disk space
Screen size of 24 inches, Resolution of 1080p or higher
Keyboard, mouse, and a USB headset for calls and meetings