Coordinator, Customer Service Representative
About The Position
Blue Line Distribution, the in-house distributor for Little Caesars Pizza, is seeking a Coordinator, Customer Service Representative. This role involves performing customer service duties to ensure accurate order fulfillment and tracking of all forms and sales materials. The position is also responsible for maintaining office supplies, storage areas, special shipments, and incoming/outgoing mail, as well as handling inbound/outbound customer service calls as needed. Blue Line Distribution has been family-owned and operated for over 50 years and is dedicated to leading customized and innovative food service logistics with safety as a top priority.
Requirements
- High school diploma or equivalent.
- Three (3) years of customer service experience.
- Ability to prioritize work and complete assignments within deadlines.
- Ability to articulate previous positions that showed successful people interaction.
- Excellent telephone skills and friendly demeanor.
- Excellent interpersonal, verbal, and problem-solving skills.
- Proficient PC and data entry skills, expertise in Excel (i.e. Macros, pivot tables, etc.).
- Ability to frequently lift 20 to 25-pound boxes onto a cart and the ability to push a cart with 20 to 30 boxes weighing 20-25 lbs.
Nice To Haves
- Administrative experience working in an office environment
Responsibilities
- Fulfillment and tracking of all order forms, sales materials, prizes, and rewards to customers via FedEx.
- Tracks and maintains the supply of all order forms, mailers, and sales materials generated in the office.
- Sort, prioritize and respond to internal and external inquiries via email, phone, or mail. Refer to proper individual as needed and follow-up on own initiative.
- Coordinate projects involving research and efforts between various departments.
- Coordinates and follow-up on all copy requests for sales materials that are sent to Copy Center.
- Monitors and orders office supplies via the mail room and/or Staples, or any other designated supply vendor.
- Expedites all incoming and outgoing mail and faxes and manages FedEx relationship and account activity.
- Maintains storage areas and appearance of the reception areas.
- Supports company process and fulfillment for special shipments of product to customers; assists as needed in packaging for conferences.
- Handles and processes all colleague product orders.
- Handles inbound customer service calls and makes outbound calls as needed throughout the year.
- Addresses computer, phone, or internet issues when Customer Care Manager or Director of Operations is not available.
- Identifies cost savings opportunities within the area of shipping and supplies.
- Produces ad-hoc reports as requested.
Benefits
- medical, dental, and vision insurance
- 401(k) with company match
- paid holidays
- paid time off
- legal and counseling services
- flexible spending accounts
- disability and adoption benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
