Project Coordinator - Customer Service Representative

Magnify Signs • Englewood, CO

3d • $55,000 - $65,000 • Onsite

About The Position

The Project Coordinator / CSR is the central point of contact who keeps our clients sign projects moving. You'll guide each job from the initial request through design, production, and installation — preparing estimates, coordinating with our internal teams, and following up to make sure everything lands on time and as promised. This is a fast-paced, detail-oriented role for someone who enjoys problem-solving, organization, and building long-term relationships both inside and outside the workplace.

Requirements

• Proficiency with Windows-based programs (Office 365)
• Strong math skills and comfortable working with dimensions and measurements
• Excellent phone communication skills
• Strong face-to-face communication
• Accurate typing and spelling skills
• Ability to break down complex ideas into simple, clear steps and communicate them well
• Site survey skills including photos, accurate measurements, and color identification
• Solution-oriented mindset; acts as a trusted advisor to clients and teammates
• Organized, punctual, engaged, and reliable
• Friendly, collaborative, and professional demeanor
• Minimum of 2 years of relevant signage or graphics experience
• At least two solid professional references
• Valid driver's license

Nice To Haves

• Experience in the large-format printing or sign industry, project coordination, or business-to-business client service is strongly preferred.

Responsibilities

• Check and respond to general email and voicemail
• Complete outstanding estimates from the previous day
• Prepare same-day estimates and process new orders
• Follow up on outstanding quotes and active projects
• Check in vehicle drop-offs as needed
• Close out orders in POS and ship completed orders as needed
• Conduct post-project follow-ups to ensure customer satisfaction
• Meet with customers for site surveys as needed
• Maintain and develop relationships with new and existing clients
• Attend and actively participate in team meetings
• Communicate job priorities with the design team
• Help refine and improve coordination processes as we grow

Benefits

• Health insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Competitive salary
• Dental insurance
• Performance-based bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed