Coordinator, Crew Scheduling

Private Destinations•Miami, FL

4h•Remote

About The Position

As a Crew Scheduling Coordinator, you will be responsible for managing and optimizing the allocation of human resources within an organization. Your primary objective will be to ensure that the right number of employees, with the right skills, are available at the right times to meet operational needs and achieve business goals. You will utilize data analysis, forecasting techniques, and workforce management tools to develop efficient staffing plans and strategies for all seagoing Hotel, Deck and/or Engine. Position works constantly with Shipboard Workforce planners to ensure short-term planning are aligned. Closely collaborates with shipboard and shoreside leadership teams to ensure the vessel is always manned with the appropriate talent required to run the onboard Hotel, Deck and/or Engine operation. Collaborates with department management on core team schedules. This position is also responsible for maintaining employee records in CPS, working closely with onboarding and travel team. You must be diligent and proactive, ensuring that manning shortage does not occur and if it does it is quickly resolved. S/he should be able to learn and utilize systems as well as stay current with system enhancements while actively contributing to develop new tools to optimize efficiency of workforce planning.

Requirements

Strong analytical and problem-solving skills with the ability to interpret complex data and make data-driven decisions.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels.
Proficiency in data analysis tools, such as Excel.
Proficiency with Microsoft Outlook, Word & Excel.
Associate’s degree required.
3+ years of customer service and/or logistical experience required.

Nice To Haves

Experience with workforce management software and scheduling systems is a plus.
Demonstrated ability to work collaboratively with team members in a demanding, high-stress environment.
Previous crew scheduling or cruise experience preferred.
Bachelor’s degree preferred.

Responsibilities

Develop comprehensive workforce plans that align with organizational goals and objectives.
Maintain required manning levels fleet wide.
Closely liaise with the Hotel, Deck and/or Engine department managers to review core team schedules.
Review crew rotations each day and make adjustments as needed, taking into consideration requests submitted by team members on board and off board.
Collect, analyze, and interpret workforce data including historical trends, turnover rates, productivity metrics, and future projections.
Utilize statistical models and forecasting techniques to predict staffing needs and identify potential gaps or surpluses.
Ensure that all data related to crew assignments is kept up to date and accurate.
Determine optimal staffing levels for different departments and job roles based on budget constraints and business priorities.
Make recommendations for reallocating resources as needed.
Collaborate with departments and schedule additional crew members based on project needs.
Communicate with crew and onboarding team to ensure any additional required documentation is up to date.
Stay informed about relevant regulations, legal requirements and industry standards related to workforce management.
Work closely with onboarding team/recruiters to ensure all newly hired and returning team members are in possession of the required documentation to join their assigned vessels, such as travel documentation, visas, medicals, trainings, licenses etc.
Liaise with the travel department in Miami/offshore to arrange for joining flights in accordance with company policies.
Maintain effective communication with shipboard and shoreside teams, onboarding team and team members, responding to emails in timely manner.
Monitor workforce performance metrics and evaluate the effectiveness of staffing plans and scheduling strategies.
Identify areas for improvement and implement process enhancements to optimize workforce utilization and productivity.

Benefits

Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Additional programs include company paid term life insurance and disability coverage
401(k) plan that includes a company match
Employee Stock Purchase plan
Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On-site Fitness center at our Miami campus
Annual cash bonus program